Experience

Hoffen West Real Estate
• United Kingdom
• Real Estate
• 1 - 100 Employee
• Property Manager

  • Apr 2023 - Present


pbm property management

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Assistant Property Manager

  • Jun 2021 - Mar 2023

• Service Manager

  • Jan 2020 - Jun 2021

  Objectives: - Provide efficient and accurate support to ensure the smooth running of the department.- Responsible for reactive maintenance when an issue is reported either via email or phone call etc, then ensuring that job orders are raised appropriately before sending contractors to site, whilst keeping the customer informed. - Training will be provided with the intention of developing the individual, so they can fulfil the following tasks: - Obtain feefo’s in line with company OKR of 50 feefo’s per month, to ensure company and personal growth. Responsibilities: - Responsibility for good all-round customer service- Dealing with customer queries verbally and in written form.- Manage electronic data and e-mails, responding within 24hrs. - Answering phones being the first port of call for anyone who calls the office, ensuring that phones are answered within 3 rings. - Raising complaints with contractors when works aren’t completed to a satisfactory standard- Follow up of H&S, FRA, Site Reports and lift engineering works, ensuring that all reports are actioned appropriately under the supervision of the property manager. - Completing minutes and site reports within 5 working days.- Liaise directly with property manager(s) to ensure that orders can be raised, and it is an appropriate fee to spend. - To be a part of training sessions and team events. - To attend external training events for progression. After training/events you will prepare and deliver a relevant session to the team.- To live our core values, do what you say you will do, contribute positively to our company culture and be someone your team can count on. Show less



Global Guardians Management

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Guardian Led Generator

  • May 2019 - Jan 2020

  My job role consists of: - I am first point of contact in regards to booking potential/current guardians into bookings to view a property. - Outbound and Inbound calls to new/current guardians. - Offer customer care for new and current guardians, whether it being a complaint or enquiry. - Offer information on current or coming soon properties. - Help guardians get housed into other properties who have a notice to leave. - Offer more detailed information to interested potential guardians on the properties we have available. - Answering enquires to people who are in search for new properties on Spareroom. - Sending outbound emails on Spareroom to potential new guardians in search for self contained/ shared accommodations. - Outreach work to the areas the properties are located in, typically being a hard to push property. Show less



ELYSIUM HAIR STUDIO LIMITED

• United Kingdom
• Cosmetics

• Hairdresser

  • Sep 2017 - Apr 2019

  Apprentice hairdresser working 4-5 days a week and attending college once a week. I completed my level 2 and 3 apprenticeship in hairdressing, moving to a fully qualified hairdresser Apprentice hairdresser working 4-5 days a week and attending college once a week. I completed my level 2 and 3 apprenticeship in hairdressing, moving to a fully qualified hairdresser



MIA HAIR LTD

• United Kingdom

• Trainee hairdresser

  • Oct 2016 - Nov 2017

  Apprentice hairdresser working 4-5 days a week and attending college once a week Apprentice hairdresser working 4-5 days a week and attending college once a week