Experience

Direction Law

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Case Officer

  • Sep 2020 - Present



Dent Wizard Ventures Limited

• Birmingham, United Kingdom

• Customer Service Advisor

  • Oct 2018 - Aug 2020

  Managing client communication- answering incoming calls from customers, handling enquiries and ensuring the customer is confident in the service provided. A high call volume, often handling extremely disgruntled customers, showcases an ability to perform consistently to a high standard under pressure and time constraints, as confirmed via call recordings. Complaint handler- liaised directly with customers, technical managers and technicians in the field to resolve customer complaints and restore faith. Authorised compensation payments to be made via BACS transfer. Performed general administrative tasks- communication via email both internally and externally; updating client accounts and processing customer correspondence. High competency in using internal database systems, i.e. ACT. Liaised directly with third party insurance companies to ensure a smooth process for the customer to follow and challenge any incorrect information whilst retaining a high level of professionality.



Shelfield Community Academy

• Education Administration Programs
• 1 - 100 Employee

• Summer Scheme Assistant and Lunchtime Supervisor

  • Sep 2013 - Jul 2015

  Dealt with students with respect, authority and autonomy, whilst acknowledging there was a clash between my role as an employee at the school and also as a student. Communicated effectively to all members of staff, including the senior leadership team, showing high levels of communication skills. Effectively managed behavioural issues between students, mainly through conciliation techniques, displaying a high level of self-awareness and confidence. Dealt with students with respect, authority and autonomy, whilst acknowledging there was a clash between my role as an employee at the school and also as a student. Communicated effectively to all members of staff, including the senior leadership team, showing high levels of communication skills. Effectively managed behavioural issues between students, mainly through conciliation techniques, displaying a high level of self-awareness and confidence.