Experience

Best Care Pet Hospital

• United States
• Veterinary Services
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2020 - Present

  -Create and implement training procedures and materials as needed for front of house staff -Schedule client appointments while analyzing bandwidth of available veterinary technicians, groomers, and doctors -Communicate empathetically with clients in distress/emergency situations -Maintain and distribute accurate client records -Process billing and enforce account payment terms for retail and medical services -Create and implement training procedures and materials as needed for front of house staff -Schedule client appointments while analyzing bandwidth of available veterinary technicians, groomers, and doctors -Communicate empathetically with clients in distress/emergency situations -Maintain and distribute accurate client records -Process billing and enforce account payment terms for retail and medical services



Olive Garden

• United States
• Restaurants
• 700 & Above Employee

• Assistant Manager

  • Aug 2016 - Mar 2020

  -Conducted quarterly training meetings for front of house employees -Coordinated business to business marketing efforts for large catering opportunities and community outreach for donation opportunities -Oversaw 25-30 front of house employees during peak business times -Coached employees on behaviors and implemented creative competitions to better survey metrics and meet shift sales goals -Managed and maintained proper front of house inventory -Conducted quarterly training meetings for front of house employees -Coordinated business to business marketing efforts for large catering opportunities and community outreach for donation opportunities -Oversaw 25-30 front of house employees during peak business times -Coached employees on behaviors and implemented creative competitions to better survey metrics and meet shift sales goals -Managed and maintained proper front of house inventory