Experience

Spaceman

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2022 - Present

  As a small, privately held company Spaceman is the leader in soft serve and frozen beverage machine technology and design. With patented quick cooling designs and sleek visuals it is easy to see why they are quickly rising to #1 in frozen beverage and soft serve machines. Selected Accomplishments, Projects, and Initiatives: • Directly responsible for re-designing and conducting all onboarding sessions for clients (individual and teams) including high profile accounts. •… Show more As a small, privately held company Spaceman is the leader in soft serve and frozen beverage machine technology and design. With patented quick cooling designs and sleek visuals it is easy to see why they are quickly rising to #1 in frozen beverage and soft serve machines. Selected Accomplishments, Projects, and Initiatives: • Directly responsible for re-designing and conducting all onboarding sessions for clients (individual and teams) including high profile accounts. • Dramatically increased customer adoption, retention, and satisfaction rates across existing and new clients. • Contributed to leadership strategy building with a focus on pushing the company, and our clients, forward. • Meet with customers to identify overall trends and needs before relaying back to the production team in a meaningful way. • Provide proactive, consistent, and timely support to clients around the world. Show less



Ecolink Intelligent Technology Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service / Success Rep

  • May 2019 - Dec 2021

  Carlsbad, California, United States A subsidiary of Universal Electronics, Ecolink is a leading developer of wireless security and smart home technology. Directly responsible for management of over fifty direct dealer and distributor accounts including, processing all purchase orders, complaints, returns, billing documents, invoices, shipping, and general questions. Selected Accomplishments, Projects, and Initiatives: • Directly process over $1M in revenue a quarter while simultaneously procuring forecasts for the… Show more A subsidiary of Universal Electronics, Ecolink is a leading developer of wireless security and smart home technology. Directly responsible for management of over fifty direct dealer and distributor accounts including, processing all purchase orders, complaints, returns, billing documents, invoices, shipping, and general questions. Selected Accomplishments, Projects, and Initiatives: • Directly process over $1M in revenue a quarter while simultaneously procuring forecasts for the next manufacturing cycle. • Created a paperless system of account and sales order management to move the company into a more virtual space. • Oversee physical shipping and inventory of all security devices maintained both onsite and at a satellite warehouse. • Successfully launched both Shopify and Amazon storefronts. • Provide consistent and timely support to clients both in the US and Europe. • Work directly with manufacturing plants in China, Taiwan, and Mexico. Show less



Aquaneering Inc.

• United States
• Biotechnology Research
• 1 - 100 Employee

• Customer Service / Inventory Manager

  • Aug 2014 - May 2019

  A $8 million, privately-held scientific manufacturing company. Directly responsible for managing firm’s daily inventory activities, profit and loss, logistics management, managing key client accounts, staff training and supervision, recruitment, staff performance evaluation, business and partnership development, client relations, and handling a wide variety of special projects. Selected Accomplishments, Projects, and Initiatives: • Established and implemented a just-in-time… Show more A $8 million, privately-held scientific manufacturing company. Directly responsible for managing firm’s daily inventory activities, profit and loss, logistics management, managing key client accounts, staff training and supervision, recruitment, staff performance evaluation, business and partnership development, client relations, and handling a wide variety of special projects. Selected Accomplishments, Projects, and Initiatives: • Established and implemented a just-in-time inventory and stocking level program (Kanban) that decreased overall inventory and increased inventory turns. • Created inventory management tools that aid in in-stock levels and reduce inventory shrink. • Developed, organized and implemented weekly schedules, monthly staff meetings and reviews, action plans, new projects, processes and procedures for staff, resulting in high-performance and better working conditions • Trained reports and other members of outside operational areas on policies and procedures related to the supply chain operations and logistics process management. • Successfully organized 8 annual warehouse inventory audits of over $1 million in products. Show less



Bodhi Veterinary Clinic and Animal Hospital

• United States
• Veterinary Services
• 1 - 100 Employee

• Veterinary Assistant

  • Jul 2013 - Aug 2014

  Greater San Diego Area General practice small animal hospital with a focus on cats and dogs. Directly responsible for assisting 1 assigned veterinarian and 7 others as needed. Duties included animal handling, medication dispensation, client education, pharmaceutical inventory, control substance handling, anesthesia monitoring, euthanasia assistance, record keeping via excel, client relations, and handling front office duties as assigned. Selected Accomplishments, Projects, and Initiatives: •… Show more General practice small animal hospital with a focus on cats and dogs. Directly responsible for assisting 1 assigned veterinarian and 7 others as needed. Duties included animal handling, medication dispensation, client education, pharmaceutical inventory, control substance handling, anesthesia monitoring, euthanasia assistance, record keeping via excel, client relations, and handling front office duties as assigned. Selected Accomplishments, Projects, and Initiatives: • Promoted to Lead Assistant to assigned Doctor within 3 months. • Worked with Idexx laboratory equipment to perform all laboratory tests including CBCs, chemistry panels, urinalysis, thyroid, and heartworm testing. • Verified invoices and requisitioned orders for goods and services. • Maintained patient records by accurately recording treatments and test results on patient charts and other medical records • Worked with clients, scheduled appointments, processed payments, explained pre/post surgery care. Show less



Bonworth

• United States
• Retail
• 1 - 100 Employee

• Store Manager

  • Jan 2007 - Aug 2012

  Kokomo, Indiana Area An American retail clothing chain focusing on mature mother/daughter apparel. Directly responsible for managing store’s daily cash handling, inventory activities, profit and loss, staff training and supervision, recruitment, staff performance evaluation, business and partnership development, client relations, and special phone order shipments. Selected Accomplishments, Projects, and Initiatives: • Established and conducted “Fashion Show” days with local nursing homes to… Show more An American retail clothing chain focusing on mature mother/daughter apparel. Directly responsible for managing store’s daily cash handling, inventory activities, profit and loss, staff training and supervision, recruitment, staff performance evaluation, business and partnership development, client relations, and special phone order shipments. Selected Accomplishments, Projects, and Initiatives: • Established and conducted “Fashion Show” days with local nursing homes to promote patient mental health and drive sales. • Managed all team member activities including hiring, development, coaching and motivating to achieve sales, profit and customer experience goals • Utilized company resources to generate traffic to maintain customer contact and to build business base • Conducted In-store Audits • Maintained the company’s visual merchandise standards for the store, including general housekeeping cleanliness Show less