Experience

Synectics Security

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Business System Analyst

  • Sep 2022 - Present

  • Take responsibility for the production and distribution of operational and service profitability reports, e.g. contract and/or site productivity reports comparisons, engineer utilisation, technician comparison reports • Supports the Service Management team by producing Customer reporting packages, including the generation of weekly / monthly / annual reports to meet the customers’ needs and contractual SLA’s. • Provides a comprehensive administration support service for in-house CRM system, Engineer system escalations and associated requirements for handheld technology • Testing and then implement of software updates on the in-house CRM system • Supports the Management team by making proactive suggestions and plans to ensure that business systems are developed in line with business needs, seeking to improve the flow of information through the business to facilitate the meeting of key objectives • Prepares, implements, and maintains policies, procedures and standards relating to Business Systems to promote best practice within the organisation. • Liaises with stakeholders to assess their requirements, suggesting improvements and applying solutions. • Provides support to end users in the selection, procurement, usage and maintenance of software programs and hardware. • Ensures that operational, procedural, and regulatory requirements are met. Show less



AMFRESH Group

• Spain
• Food and Beverage Services
• 200 - 300 Employee

• Production Analyst

  • Jan 2022 - Sep 2022

  Analyse and close all Works Orders (Production Orders), ensuring that the production requirements of each job align to the selected manufacturing code. • Assess and report on yield, loss, give away, market stock, waste and samples to provide a detailed view of material consumption. • Work closely with the Finance and Operational Teams to develop, and monitor the accuracy of, Bill of Materials (BOMs), Manufacturing Codes and Rate Cards within the system. • Complete daily checks of the BOMs and Manufacturing Codes used within each Works Order, checking details against the reported activity. • Review the daily stock take results, support investigations and reconciliation with the operational teams to maintain stock accuracy and control. • Support the Packaging Supervisor to review and update allocation and consumption of packaging/materials shared across multiple orders and lines. • Support the Intake, Picking and Dispatch teams with system-based stock queries and/or deviation investigations as well as physical investigations where required. • Support the Operations, Logistics and Commercial teams with system-based queries and/or deviation investigations. • Support Finance teams with data, reports and details as routine and as and when requested. • Develop and report on a suite of KPls. • Support all areas of the business as and when required. Show less



Elsoms Seeds Ltd

• United Kingdom
• Farming
• 1 - 100 Employee

• Production Coordinator

  • Aug 2018 - Dec 2021

  During my time at Elsoms I worked extremely close with the Account Manager for 3rd Party Sales in Seed Treatment, providing support, inputting the sales onto NAV and communicating progress of all orders to all customers. I was the daily point of contact for all customer questions, queries and problems. I have built strong relationships with the account managers of all the key customers. I understand the procedure and processes involved in all aspects of 3rd party orders with inputting the sales onto NAV, keeping track of customer stocks, scheduling the treatments required and shipping once completed for every order for every customer. I interrogate the NAV system to provide the Production and Logistics manager with accurate forecasts to allow the purchasing of treatment materials, packaging and the provision of labour. I input and chase all POs for the Seed Treatment department. Above my day job I was appointed as a member of the Digital Champions, this group is to help with procedures to make the way of working easier for everyone, bringing up any IT issues to be resolved within our system and to design better ways of working. This in turn has helped make the process of 3rd party treatments more efficient, easier and quicker to obtain information out to our customers when they require it. I am a very fast learner, just two months into my role I quickly started to train others on NAV who had been working at Elsoms for many years. I am very quick to adapt to new ways of working. I have trained another Production Coordinator in Seed Treatment, managing their workload during the first few months of them being in the position. I pride myself on my strong organisational skills and able to work well under pressure. While the previous Account Manager was gaining the Tree Project with the Scottish Forestry Commission back in 2019 taking them out of the office, I was the only 3rd party contact for all customers during our busiest time of year managing both roles. Show less



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Project Site Administrator

  • Mar 2017 - Aug 2018

  Worked for DHL Supply Chain on behalf of Debenhams working on a multimillion Warehouse Design Project, which is updating all of Debenhams distribution and warehousing. My role is Project Site Administrator, assisting Managers, Directors and Vice Presidents. I assist with; diary management, travel arrangements, hotel bookings, room bookings, organisation of meeting documents/presentations, meeting minutes/action logs, setting up conference calls, corporate card expenses, tracking holidays for all employees on site and in the Project both internal and customer levels. Helping with all organisational planning with both internal, external and customer levels, as well as assisting BAU teams at the Peterborough site with day to day meetings covering all aspects across the business. Also general admin tasks, post for the site, ordering and distributing uniform and PPE, supporting HR Business Lead Partner with admin tasks and communications to BAU teams regarding the project on all sites for Debenhams. Show less



Whirlpool Corporation

• United States
• Manufacturing
• 700 & Above Employee

• Customer Service Officer

  • May 2016 - Dec 2016

  I worked in a very fast paced busy office environment; Whirlpool is the biggest appliance company worldwide, so it is extremely important that I posses a professional mentality at all times. My job role is communicating with customers on a daily basis taking complaints, booking in repairs for their appliances and ordering parts out to them. Within my role I must: gather accurate information about the customer; insuring that data protection isn’t breached, communicate confidently while trying to solve any enquiries that the customer may have, log all information I am told onto the computer system accurately, order any parts needed for the repair to be carried out, liaising with engineers to ensure all appointments run smoothly and are accurate. I must also ensure that any data discussed remains confidential and all company compliance is adhered to, whilst offering expert advice regarding available protection plans/extended warranties on any products. Show less



The Peterborough School

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Childcare Assistant

  • Dec 2012 - Jun 2013

  As part of my Bronze Duke of Edinburgh award I needed to complete three months of volunteer work; and I decided to volunteer at the Nursery. I acted as general support to the Nursery Manager, assisting where needed. This was a new working environment of which I settled into quickly; therefore I will draw upon this skill in any new working environment. As part of my Bronze Duke of Edinburgh award I needed to complete three months of volunteer work; and I decided to volunteer at the Nursery. I acted as general support to the Nursery Manager, assisting where needed. This was a new working environment of which I settled into quickly; therefore I will draw upon this skill in any new working environment.



Ormiston Bushfield Academy

• Education Administration Programs
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2011 - Aug 2011

  Worked in the main office helping with Admin disrupting letters, assisted the school nurse and helped the exam officer by collating GCSE and A Level certificates. This enhanced my organisational skills as the work I carried out needed to be collated correctly due to the importance of students only receiving their own results. Worked in the main office helping with Admin disrupting letters, assisted the school nurse and helped the exam officer by collating GCSE and A Level certificates. This enhanced my organisational skills as the work I carried out needed to be collated correctly due to the importance of students only receiving their own results.