Experience

Blume

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Client Success Manager

  • Mar 2020 - Present

  I am responsible for the day to day management of the relationships between Blume (formerly mmadigital) and the solicitor’s firms across our panel. This includes regular contact and performance reviews, along with being on hand for any day to day questions or queries. Additionally, I complete in-person and online demonstrations for prospective new firms and conduct training and onboarding for firms joining our panel. Having joined Blume as part of the Contact Centre, I have a great knowledge of the transfer and customer enquiry process and am experienced in Personal Injury, Industrial Disease, Medical Negligence and Contested Probate claims, along with a clear understanding of various other enquiry types

• Client Services Team Leader

  • May 2019 - Mar 2020

• Senior Customer Service Advisor

  • Feb 2019 - May 2019



JPS Walker Solicitors

• Law Practice
• 1 - 100 Employee

• New Business Supervisor

  • Jun 2018 - Feb 2019



Simpson Millar Solicitors

• United Kingdom
• Law Practice
• 200 - 300 Employee

• New Business Team Leader

  • Jul 2016 - Jun 2018

• Legal Claims Handler

  • Jun 2015 - Jul 2016



University of Hull

• United Kingdom
• Higher Education
• 700 & Above Employee

• Law Clinic Student Legal Advisor

  • Sep 2014 - Jun 2015