Experience

Case - Luggage & Accessories

• United Kingdom
• Retail
• 1 - 100 Employee

• Senior Sales

  • Dec 2017 - Present

  Case are a luggage store that sell and distribute luxury luggage brands as a part of the Pelham Leather Goods company. Through working in this company, I have gained experience not only in a customer facing role, but I have also had the opportunity to develop my knowledge of day-to-day head office workings. I have had the opportunity to work with departments that specialize in stock allocation, buying and merchandising, warehouse teams and human resources.Key Accountabilities· KPI’s including sales targets, spend per customer, multi-sales· Data capture· Staff training and development· Shift management· Stock allocation and distribution· Customer orders and merchandise requests· Aftercare services· Store standards Show less

• Sales Associate

  • Jun 2017 - Dec 2017



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Brand Ambassador

  • May 2016 - Jun 2017

  JOHN LEWIS | BRAND AMBASSADOR | MAY 2016-JUNE 2017 As one of the first Brand Ambassadors for John Lewis, I played a part in building and developing the role. Working in the flagship store, I was key in welcoming customers in a concierge-style role. I was able to work alongside teams in order to co-ordinate high profile events, maintain the daily running of a restaurant and roof garden and was integral to the communication between contractors and colleagues. Key Accountabilities · Shift management · Rota’s and staffing · Administration support · Social media and marketing · First aid · Concierge · Customer experience Show less



Cargo Homeshop

• United Kingdom
• Retail
• 1 - 100 Employee

• Sales Associate

  • Jun 2015 - May 2016

  CARGO| SALES CONSULTANT | MARCH 2014-MAY 2016Starting off as a weekend sales consultant due to being in full-time education, I was able to progress to a full-time sales consultant in the flagship store. Working in a busy and fast paced environment, I was tasked with both customer-facing and administrative tasks.Key Accountabilities· KPI’s including sales targets, multi-sales and takings per customer· Customer orders· Cash handling including banking and refunds· Stock management· Data capture· Aftercare services Show less

• Sales Associate

  • Apr 2014 - Jun 2015