Customer Service Representative

• Feb 2015 - Present

Provided information and advised customers daily regarding instrument rentals, accessories, and new instruments purchases in-store and by phone. Composed and priced customer contracts by way of several available payment plans and special customer discounts. Drove as a substitute for several leading sales representatives on vacation. Managed the lessons program in scheduling, billing, teacher/student correspondence, and event supervision. Recorded and organized inventory of instruments and merchandise. Systematized a storage space into an overstock music library. Received shipments from vendors and prepared merchandise for shipment via postal services or Q&F sales representatives. Mastered AIMsi, a point of sale software system. Show less

• Aug 2010 - Dec 2014

• Aug 2013 - Aug 2014

Executed quality customer service and collaborated with a variety of customers and offices on and off-campus.Served as first point of contact and information source for 202,000 sq. ft. Student Center, including operational issues and staff resources.Responded to technological and A/V needs during events and meetings.

• Aug 2013 - Jun 2014

Supervised and handled all orchestra rehearsal set-ups in a variety of venues with additional stage props for soloists.Managed all trips, including two run-out performances to Chicago.Collaborated with the director regularly for every rehearsal and event.Announced news and important information to a large ensemble weekly.Supervised several high school clinics and conferences hosted by the orchestra, including the Great Lakes Confucius Institute Music Festival.

• Dec 2013 - Apr 2014

Staffed and managed the week-long event (April 7-12), overseeing concerns such as ticketing, table merchandise, and ushering with student volunteers.Assisted directors and performers before, during, and after all performances.Assisted with office correspondence, mailings and general office administrative work.Convened with staff weekly and discussed assignments months prior to the event.

Customer Associate

• Aug 2011 - Sep 2013

Desk Attendant

• Jan 2011 - Jun 2013