Director of Ticketing

• Jun 2021 - Present

Patron Services Supervisor

• Jan 2020 - Jun 2021

-Opened a 30,000 square foot, city-owned facility with a team of 5 other employees, coordinating with construction contractors, project managers, and the City Facilities department to finish construction. -Managed all Front of House operations. Developed FOH program to provide the highest level of customer service and safety for patrons, including hiring and training house managers and recruiting 200+ volunteer ushers. Managed ADA services of the Center. -Managed and scheduled security… Show more -Opened a 30,000 square foot, city-owned facility with a team of 5 other employees, coordinating with construction contractors, project managers, and the City Facilities department to finish construction. -Managed all Front of House operations. Developed FOH program to provide the highest level of customer service and safety for patrons, including hiring and training house managers and recruiting 200+ volunteer ushers. Managed ADA services of the Center. -Managed and scheduled security, custodial, and parking services. Led Request for Proposal process with the City of Coppell to contract third party vendors for these areas. -Coordinated with City of Coppell Facilities on building maintenance and projects, such as adding drinking fountains and ADA-accessible doors to lobby. Show less -Opened a 30,000 square foot, city-owned facility with a team of 5 other employees, coordinating with construction contractors, project managers, and the City Facilities department to finish construction. -Managed all Front of House operations. Developed FOH program to provide the highest level of customer service and safety for patrons, including hiring and training house managers and recruiting 200+ volunteer ushers. Managed ADA services of the Center. -Managed and scheduled security… Show more -Opened a 30,000 square foot, city-owned facility with a team of 5 other employees, coordinating with construction contractors, project managers, and the City Facilities department to finish construction. -Managed all Front of House operations. Developed FOH program to provide the highest level of customer service and safety for patrons, including hiring and training house managers and recruiting 200+ volunteer ushers. Managed ADA services of the Center. -Managed and scheduled security, custodial, and parking services. Led Request for Proposal process with the City of Coppell to contract third party vendors for these areas. -Coordinated with City of Coppell Facilities on building maintenance and projects, such as adding drinking fountains and ADA-accessible doors to lobby. Show less

Assistant Director

• Dec 2017 - Jan 2020

Operations and Event Management • Supervise, advance, schedule, coordinate, produce, and execute all logistical aspects of events. • Work directly with performing artists, artists‘ representation, University departments, volunteers, venue management, and vendors on contract execution. • Ensure hospitality, lodging, transportation, sound reinforcement, backline, facility rentals, event vendors, catering, parking, security, photography and videography, and other related areas are… Show more Operations and Event Management • Supervise, advance, schedule, coordinate, produce, and execute all logistical aspects of events. • Work directly with performing artists, artists‘ representation, University departments, volunteers, venue management, and vendors on contract execution. • Ensure hospitality, lodging, transportation, sound reinforcement, backline, facility rentals, event vendors, catering, parking, security, photography and videography, and other related areas are covered per contract. • Oversee and manage engagement experiences with students such as master classes, Q&As, and open rehearsals in collaboration with FSU campus departments and local arts organizations. • Assist Director in programming the upcoming season and negotiating contracts with agents. • Assist Director with long and short-range planning for the department. Supervising and Managing • Manage the Artist Services Internship Program. • Manage hourly staff. • Supervise Front of House at all events, including concessions and box office. • Hire, train, and supervise House Manager. • Oversee and provide training for volunteer usher program, which includes 100+ annual volunteers. Manage $1.7 million budget. • Perform financial, administrative, and human resource duties in accordance with State and University policies and procedures. • Serve as departmental HR Rep and Travel Rep. • Manage $1.7 million budget through three separate accounts: Auxiliary, E&G, and Foundation. • Oversee and manage preparation of grant materials for all Opening Nights grants. Ensure deadlines are met and payment requests are processed. Ticket Office • Direct the annual ticketing for the Opening Nights series. Develop, recommend, and implement ticketing policies and procedures. • Hire, train, and supervise Ticket Office Manager. • Launched the Opening Nights Ticket Office in May 2019.

Interim Director

• Jun 2017 - Nov 2017

Negotiate and execute contracts with artist management Book events and performances for upcoming season Supervise and direct Marketing & Communications Manager and Education & Engagement Manager Coordinate fundraising efforts with Director of Development Manage $1.7 million organizational budget Manage or supervise management of previous position’s responsibilities

Artistic & Administrative Coordinator

• Jan 2016 - Jun 2017

Program Specialist

• May 2015 - Jan 2016

Administration Manager

• Aug 2014 - May 2015

Administrative Assistant to Dr. Alexander Jiménez, Director of Orchestras

• Aug 2014 - Apr 2015

Administrative Associate

• May 2013 - Jul 2014

Administrative Assistant to Dr. Alexander Jiménez, Director of Orchestras

• Jan 2013 - May 2013

Graduate Assistant

• Aug 2011 - May 2013

Arts Administration Intern

• Sep 2012 - Jul 2013

Box Office Apprentice

• May 2012 - Jun 2012