Experience

Starling Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Senior Card Fraud Investigator

  • Jun 2022 - Present

  Cardiff, Wales, United Kingdom

• Card Fraud Investigator

  • Apr 2021 - Jun 2022

  Cardiff, Wales, United Kingdom



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Complaints Handler

  • Mar 2021 - Apr 2021

  Cardiff, Wales, United Kingdom Blackhorse motor complaints handler



Target Group

• Georgia
• Online Audio and Video Media
• 1 - 100 Employee

• Complaints Executive

  • May 2020 - Mar 2021

  Newport, Wales, United Kingdom Complaint investigation and resolution for Shawbrook Bank within Target



Huntswood

• United Kingdom
• Financial Services
• 700 & Above Employee

• Case Handler

  • Mar 2015 - Apr 2020

  Cardiff, Wales, United Kingdom I worked across a wide range of departments within the world of PPI complaints, during my time in this role. I worked predominantly within Review and Redress and most recently as a SME (subject matter expert). The wide range of roles I undertook during my time in this role allowed me to develop multiple skills and attributes that will be transferable to a variety of roles.



Conduit Global Solutions

• Home Services and System Specialist

  • Apr 2013 - Mar 2015

  Cardiff, Wales I worked initially in the home services department of British Gas. My main roles included booking engineer jobs, taking payments and dealing with complaints over the phone. After 6 months I moved into the role of SME (Subject Matter Expert). I was responsible for training the staff on the new system we had rolled out within the classroom and on a one to one basis. This included devising the material for training and keeping track of individual progress for over 80 staff. I later… Show more I worked initially in the home services department of British Gas. My main roles included booking engineer jobs, taking payments and dealing with complaints over the phone. After 6 months I moved into the role of SME (Subject Matter Expert). I was responsible for training the staff on the new system we had rolled out within the classroom and on a one to one basis. This included devising the material for training and keeping track of individual progress for over 80 staff. I later went on the work on the I.T. help desk to help report and fix system issues online. Show less