Experience

New Jersey Schools Insurance Group

• United States
• Insurance
• 1 - 100 Employee

• Front Desk Administrator-Hybrid/Remote

  • Oct 2016 - Present

  * Responsible for the effective management of 250-500 average weekly inbound claimant calls and voicemails, working to resolve and/or escalate issues. * Demonstrate mature judgment and discretion when addressing sensitive claimant HIPPA information, and provide feedback when issues are resolved. * Answer routine customer questions, listen to concerns, solve problems, clarify policies and procedures. * Assist callers with website navigation for submitting claims and submitting RFP's. * Make outbound calls when needed to return messages and provide prompt, accurate and friendly responses. * Scan, document, and confirm preferred vendor certificates of liability insurance. * Maintain procedures and systems for routine administrative functions. Show less



Impact Dimensions, LLC

• United States
• Advertising Services
• 1 - 100 Employee

• Front Office Administrator

  • Aug 2013 - Sep 2016

  * Central point of contact for information, and direction for clients and visitors. * Created and maintained company sales and marketing materials. * Assisted in the editing and finalizing of completed business proposals. * Updated and maintained financial spreadsheets and sales reports. * Registered and maintained business certifications and applications. * Coordinated onboarding and special projects for college interns. * Created PowerPoint presentations, event flyers, brochures, and invitations. * Received and routed daily mail, FedEx, UPS, and other courier receivables. * Maintained office supplies, office equipment, and scheduled equipment services. Show less



ERA Real Estate

• United States
• Real Estate
• 700 & Above Employee

• NJ Realtor-Remote

  • Jun 2008 - Sep 2016

  * Assisted clients with property sales and development. * Developed prospect lists for residential home buyers and sellers. * Held Open Houses, mailed marketing advertisements, broker front desk reception. * Canvased property listings and garage/moving sales for potential new clients. * Analyzed market trends to determine competitive prices for potential clients. * Prepared legal documents, listings, and sales contracts before settlement. * Coordinated terms and conditions of real estate agreements. * Coordinated and attended property closings and document signings. Show less



MetLife

• United States
• Insurance
• 700 & Above Employee

• Secretary to Officer

  • May 2004 - Aug 2008

  Maintained Organization Charts and Contact Lists, Monthly Reports &distribution lists. Ensured FINRA fiels were maintained according to compliance guidelines Managee registrations and de-registrations and maintain hierarchies and checklists. Coordinated MAC/BIG move requests and logistics for new hires/exiting department employees. Arranged employee travel and transport, calendaring and conference room reservations. Recorded and distributed bi-weekly conference call meeting minutes. Show less



Cendant Real Estate Services Group LLC

• National Field Service Coordinator

  • Oct 2002 - Oct 2004

  Coordinated regional meetings and service implementations. Coordinated local and regional conventions. Served as liaison for the corporate Service Team. Maintained expense reports and member broker status changes. Scheduled bi-weekly teleconferences for field service team and Web-Ex's as requested. Managed Service Team calendars, travel and expense reports and processed invoices. Distributed weekly mailings, supplies correspondence and other required documentation to Service Team in accordance with established systems and procedures. Prepared logistics for and attended the annual IBC Convention for Real Estate Brokers and Dealers. Show less