Experience

Annecto

• Australia
• Civic and Social Organizations
• 100 - 200 Employee

• Operation Manager Capital Region and Queensland

  • Nov 2022 - Present

• Acting Practice Manager ACT

  • Oct 2021 - Feb 2023

• ACT Practice Leader

  • Aug 2018 - Nov 2021



Woden Community Service (WCS)

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Director Social Inclusion

  • Jun 2014 - Apr 2018

  Led, managed, mentored and trained direct reports and a team of interdisciplinary staff in the delivery of programs including aged care, disability, NDIS and volunteer management activities. Delivered change and risk management programs and service reforms that enabled the transition/transformation of programs including from block funded disability services to NDIS and Home and Community Care to Commonwealth Home Support Program. Identified and contributed to policy and service improvement. Translated the organisation's strategic and business plans into operational goals whilst fostering an inclusive, accountable and compliance driven workplace culture. Developed specialist expertise across the organisation and maintained sector knowledge to build the workforce capability necessary to deliver high quality, sustainable and people centred programs. Show less



Australian Red Cross

• Australia
• Non-profit Organizations
• 700 & Above Employee

• Manager Social Inclusion ACT/SE NSW

  • Apr 2003 - May 2014

  Led, managed, mentored and trained a specialist team of staff and volunteers in the delivery of government and Red Cross funded programs to 1,600 clients across the ACT and SE NSW. Contributed to business development and growth strategies that achieved growth of the Personal Alarm Service (similar to Vital Call) from 200 to 1,200 clients and strong growth across other programs. Developed in-depth understanding of the technical side of personal alarms to ensure clients had access to the best possible equipment. Successfully implemented new service models including the Telecross base which addressed a reduction in volunteer numbers by mitigating the risk of missed calls and improved service responsiveness to meet operational challenges. Integral to the senior management team, effective managed stakeholder relationships with diverse national reference/working groups, government, industry partners and the interdisciplinary workforce to research and develop new policies/procedures and recommend new service models. Effectively translated organizational strategies into operational plans, and team and individual KPIs to monitor performance, ensure rostering that optimized people, assets and budgets, and ensure on-time, on budget deliver of complex community programs. Show less



Goodwin Aged Care

• Mawson ACT

• Coordinator Community Aged Care Packages

  • 1999 - 2003

  Coordination of Community Aged Care Packages Staff recruitment, rostering, support, training and supervision Client assessment, review and ongoing monitoring including liaison with families, health care providers and other service providers Coordination of Community Aged Care Packages Staff recruitment, rostering, support, training and supervision Client assessment, review and ongoing monitoring including liaison with families, health care providers and other service providers



City of Ryde

• Australia
• Government Administration
• 200 - 300 Employee

• Coordinator Ryde/Hunters Hill Home Modification and Maintenance Service

  • 1995 - 1999

  Under the auspice of Ryde City Council, established the HACC funded service in 1995 Managed workforce of permanent staff and contractors Client assessment, preparation of estimates, invoicing and liaison with local health professionals Active participation in local Home and Community Care network Under the auspice of Ryde City Council, established the HACC funded service in 1995 Managed workforce of permanent staff and contractors Client assessment, preparation of estimates, invoicing and liaison with local health professionals Active participation in local Home and Community Care network