Experience

De Monchy International B.V.

• Netherlands
• Chemical Manufacturing
• 1 - 100 Employee

• Business Unit Manager Customer Care/ Sales support

  • 2013 - Present

  With great enthusiasm working on optimizing workflow and guarding efficiency within the company.Building a strong dedicated Customer Care team and bringing customer excellence to a higher lever.Always motivated and operating with a positive mindset looking for improvement in our processes and our services towards our customers both internal as external. Implementing and guarding Customer excellence program- Part of management team developing, implementing and guarding company vision.- Responsible for building and overseeing a customer service team spread over 3offices (Rotterdam, London, Dusseldorf)- Leading role in the optimization and implementation of processes and tools.- Responsible for implementing new ERP-system and provide training to employees.- Creating solutions and implement changes that positively affect productivity with the various sales teams.- Optimizing accurate finance reports- Responsible for all logistic and improving and guarding working capital. Show less

• Customer Care Operations Manager

  • Jun 2003 - 2013

  Working closely with sales management to develop, communicate and coordinatesales programs designed to increase sales.- Responsible for preparing forecasts and constantly monitoring inventory levels held at warehouses.- Prepare, send and negotiate price quotes- Maintaining and expanding the customer accounts- Managing all logistics.- Handling complaints and other inquiries.- Managing the correspondence between the sales team and their clients.- Providing data and reports to help the sales team.- Reporting to sales manager and managing director. Show less



Eetcafe De Zotte Lotte

• Netherlands
• Restaurants

• Manager

  • 1999 - 2000

  Making sure customers have a great evening Making sure customers have a great evening



Horeca Zuidzijde

• Assistant Manager

  • 1998 - 1999

• Bartender

  • 1997 - 1998