Vice President of Business Operations, Privacy & Compliance

• Dec 2016 - Present

Sr. Director, Data Governance & Compliance

• Sep 2012 - Dec 2016

Responsible for the interpretation and education of data supplier and regulatory compliance requirements throughout the organization. This is accomplished thru development of a successful strategy by bridging gaps and removing barriers between all internal stakeholders. Achieved thru successful development and implementation of contractual, compliance and business requirements by creating, implementing and holding the organization accountable to protocols, processes and procedures.o Provide leadership and oversight for cross-organizational day to day operations while providing direction in strategic planning for compliance, business process and product initiatives to ensure an efficient and profitable organization.o Management resource for organizational initiatives and business enhancement projects in the capacity of business risk assessment for privacy and data governance compliance.o Manage stakeholder expectations and communications while providing oversight for issue resolution.o Provide recommendations to executive leadership on matters often requiring coordination and understanding of interdependencies between departments.o Oversight & incidence response strategy and coordination for non-compliance within the organization.o Overall lifecycle management of company-wide governance and compliance education, monitoring and process improvements.

Sr. Manager, Product Integration

• Nov 2010 - Aug 2012

Organizational subject matter expert on data supplier and regulatory contractual and industry standards as applicable for product development, product marketing and product offering execution. This is achieved thru research and investigation and development of solution options.o Act as liaison and subject matter expert on behalf of Product Management to support the Finance, IT, Legal, Operations, Sales and Service teams in areas of product applications, voice of customer, operational procedures and issue resolution.o Responsible for review and consideration on behalf of the Product Management team for vendor and client contract terms.o Managed the Market Analyst who is responsible for providing research, analytics and sales support documentation for client presentations. Additionally provides support in project initiatives with the Commercial Operations team initiatives.

Manager, Quality Assurance – Managed Markets

• Sep 2009 - Nov 2010

Accountable for overall accuracy of managed markets product and services provided to internal and external customers. Achieved thru the development and implementation of quality guidelines for our Managed Market practice area.o Act as a liaison between Service/Sales, Operations and Development teams to ensure quality of client specifications as they are gathered and documented for appropriate timing and sizing and custom deliverable implementation and management.o Develop quality assurance and best practices procedures for all Managed Market deliverables.o Develop and implement measurements for best practices and quality assurance procedures.o Develop and implement training modules for internal clients on the Managed Markets product offerings.o Manage the Market Analyst who is responsible for providing research, analytics and sales support documentation for client presentations. Additionally provides support in project initiatives with the Commercial Operations team initiatives.

Practice Consultant – Managed Markets

• Feb 2009 - Aug 2009

Responsible for synthesizing business information and data to create intelligent business information for clients' brand and sales leadership to enable them to make knowledge-based decisions. Achieved thru research of complex business issues for clients, developing solutions to resolve issues and implementation of solutions to increase profits and returns on investment by integrating and using customer data to develop conclusions, implications, and recommendations to shape future marketing decisions.o Implementation and execution of Brand Analytics and Managed Markets strategic business plan and provide consulting services for Health Analytics Industry clients. o Develop client relationships and initiate new business development opportunities. o Consult with clients to understand business and analysis objectives and develop the appropriate project design. o Analyze and present results and execute customer service and support initiatives relating to Managed Markets products and projects. o Maintain current knowledge of regulations, standards and processes to ensure thorough understanding of the business landscape as well as mentor and support junior team members.

Sr. Account Management Executive

• Oct 2005 - Jan 2009

Client advisor for solutions offered by Symphony Health Solutions that meet the client and industry questions specific to market research, sales targeting and compensation and marketing efforts. This is achieved thru coordination and consultation with Sales, IT and Operational teams. o Responsible for coordination with National Account Executive for strategic account planning in order to secure contract renewal and net new revenue opportunities. o Coordinates and monitors renewal activities as well as gathers changes to contracted deliverables. o Responsible for client training on services, products and software applications offered. o Plans and holds routine client status meetings presenting appropriate reports on performance, projects and general customer action items. o Collaborates and assists the internal Customer Operations, IT and Sales teams to establish and maintain positive relationships by serving as the internal client advocate.