Experience

Consolidated Analytics Consulting & Advisory | NMLS # 1645182

• United States
• Financial Services
• 1 - 100 Employee

• Project Management Consultant

  • 2008 - Present



Specialized Loan Servicing, LLC

• Highlands Ranch, CO

• Project Manager/Consultant

  • Feb 2016 - Apr 2016

  Evaluated existing loan servicing systems for an independent third party servicer to determine capabilities and readiness for becoming a Private Label Servicing Organization Evaluated existing loan servicing systems for an independent third party servicer to determine capabilities and readiness for becoming a Private Label Servicing Organization



Bank of America

• United States
• Banking
• 700 & Above Employee

• Project Manager/Consultant

  • 2011 - 2015

  Provide strategic guidance and tactical support for executive level initiatives for various work streams within the Consumer Operations Organization. · Worked in concert with senior leadership to develop and execute an initiative readiness process that increased the company’s ability to predict potential for customer dissatisfaction and proactively remediate initiative outcomes. · Managed development of a centralized reporting hub, which led to increased efficiencies through simplified end user report access and seamless self service of customer complaint reporting. · Conducted pilot of advanced NICE functionality for potential expansion throughout all of Default Servicing in support of an end to end predictive analytics platform with a focus on complaint reduction and compliance risk avoidance. · Managed implementation of requirements for expansion of the complaint definition, proper capture and documentation of complaints, analysis and reporting for 200+ external vendors across five lines of business. · Developed business tools to drive implementation of a restructured Infrastructure Operating Model. Counseled line of business leaders on development and timely execution of the model resulting in gained efficiencies throughout the organization Change Analyst/Consultant Developed and prepared ongoing status reports for operational readiness activities required to satisfy an Office of Comptroller of the Currency (OCC) Consent order to establish a model for a Single Point of Contact for borrowers. Provided management support for the Operational Readiness Change Lead Show less



Saxon Mortgage

• Financial Services
• 200 - 300 Employee

• Consultant

  • Mar 2008 - 2011

  Accountable for managing business readiness activities for Servicing system conversion. Responsible for ensuring change management disciplines and controls were applied for all corporate projects. Additional duties included design and development of various business models, tools and templates. Worked closely with Operational Risk Department in conducting self-audit risk assessments and determining remediation actions. Accountable for managing business readiness activities for Servicing system conversion. Responsible for ensuring change management disciplines and controls were applied for all corporate projects. Additional duties included design and development of various business models, tools and templates. Worked closely with Operational Risk Department in conducting self-audit risk assessments and determining remediation actions.