Senior Creative Project Coordinator

• Jul 2023 - Present

Creative Project Coordinator

• Aug 2022 - Jul 2023

Events Coordinator - Marketing & Communications

• Nov 2019 - Jul 2022

• Plan, execute and oversee all aspects of both face-to-face and virtual events, bringing innovative ideas and creativity to help certify seamless end-to-end event delivery. • Develop a detailed calendar of events each year, liaising with relevant departments to ensure that key marketing deadlines are achieved, staffing is in place and venues are prepared to ensure a smooth-running event. • For events that involve external clients, acting as the main point of contact throughout, handling their queries and requests, always seeking to add value and instil confidence in their involvement with the event and the college in general. • For virtual events, working with web development to develop and manage the virtual event platform including setting up and managing webinars and live chat. Then providing 'onsite' delivery management, leading the virtual helpdesk and webinar support, managing both attendees and presenters throughout. • Creative collaboration with our internal and external graphic designers to ensure event marketing is up to date. Working with our social media team to help produce captivating content. • Continually monitoring risk assessments for each event, considering all eventualities. • Support, train and supervise all staff on the lead up to and during all events. • Responsible for running daily operations including any contracts & invoicing. Continuing to ensure CRM is maintained and effectively used for evaluation of events. Show less

Front of House Team

• Sep 2018 - Dec 2018

• Providing a top-quality service in an extremely popular, beach front wedding venue. Helping clients to set-up and transform the function space on the day of each event to help capture their creative vision. • During the event, ensuring every customer is tended to at the highest standard whilst keeping a fast pace and clean environment. Serving canapés, providing table service and enhancing the guest experience. • Providing a top-quality service in an extremely popular, beach front wedding venue. Helping clients to set-up and transform the function space on the day of each event to help capture their creative vision. • During the event, ensuring every customer is tended to at the highest standard whilst keeping a fast pace and clean environment. Serving canapés, providing table service and enhancing the guest experience.

Conferences and Banqueting Team Member

• May 2018 - Aug 2018

• Working closely with the client, the leadership team and local suppliers in preparing for upcoming events. Endeavouring to always understand, meet and exceed the client’s expectations. • Supporting the entirety of the event in a cluster of demanding roles such as: event set up, meet and greeting guests, bar tending, waitressing and quick venue transformations. • Working closely with the client, the leadership team and local suppliers in preparing for upcoming events. Endeavouring to always understand, meet and exceed the client’s expectations. • Supporting the entirety of the event in a cluster of demanding roles such as: event set up, meet and greeting guests, bar tending, waitressing and quick venue transformations.

Resort Representative

• Nov 2017 - Apr 2018

• Providing customers with an outstanding holiday experience from the moment they booked by going above and beyond in ensuring they had any up-to-date information, a stress-free trip and heaps of ideas and encouragement regarding their activities both on and off the slopes. • Delivering welcome meetings, managing airport transfers, cross selling and up-selling extra elements to guest’s throughout their holiday, assisting with resort admin and planning and organising après events. • Being available 24/7 to take ownership of any customer questions, emergencies or complaints with high levels of enthusiasm and approachability. Show less

EY Talent Academy Co-ordinator

• May 2017 - Oct 2017

• Delivering excellent customer service for our client whilst venue sourcing, drawing up and finalizing event contracts, attaining a high level of accuracy and organisation. • Keeping a strong awareness of the client service level agreement, meeting deadlines and working towards targets to uphold the positive working relationship with EY. • Liaising with appropriate venues and suppliers then negotiating to ensure best cost savings and terms were achieved. • Developing thorough industry venue knowledge by attending familiarisation trips, conducting personal research and keeping high levels of communication with local suppliers. Show less

Resident Assistant

• Aug 2015 - Jul 2017

• Key support role for students living on campus, solving problems independently and efficiently. (First responder in case of medical emergencies, disputes or interpersonal concerns).• Planned and implemented five events per year to help involve new students when settling into campus life, such a stress reliever painting day and mocktail making classes.• Trained in: First aid, fire safety, drug safety, personal safety and mediation management.

Activities Help-Desk Team Member

• Sep 2015 - Apr 2017

• Plan positive social experiences for students such as trips and events in central London for non-residential students.• Field wide variety of SU enquiries through phone and email.• Support management with administrative tasks including sports team and society membership sales.

President of the Events Society

• May 2015 - May 2017

• Chair society meetings; facilitate the development of event concepts; liaise with event venue managers, organise staff and negotiate with suppliers. • Decision maker for décor, marketing techniques and promotional activities including management of the Society’s social media presence. • Oversee society budget, plan and implement fundraising techniques, set and monitor financial targets and maximise all income opportunities. • Organise team building and fun, social activities for society members. Show less

Promotional and Live Event Staff

• Nov 2014 - Apr 2017

• Brand ambassador for wide range of brands including Peperami and McCarthy and Stone at promotional events. • Supported Event Manager at popular exhibition events including The Cake and Bake Show and Grand Designs Live. • Fast paced role which involved being an event runner, program distributor, info helpdesk assistant and event setup support. • Brand ambassador for wide range of brands including Peperami and McCarthy and Stone at promotional events. • Supported Event Manager at popular exhibition events including The Cake and Bake Show and Grand Designs Live. • Fast paced role which involved being an event runner, program distributor, info helpdesk assistant and event setup support.

Conferences and Banqueting Team

• May 2016 - Sep 2016

• Working closely with the client, the leadership team and local suppliers in preparing for upcoming events. Endeavouring to always understand, meet and exceed the client’s expectations. • Supporting the entirety of the event in a cluster of demanding roles such as: event set up, meet and greeting guests, bar tending, waitressing and quick venue transformations. • Working closely with the client, the leadership team and local suppliers in preparing for upcoming events. Endeavouring to always understand, meet and exceed the client’s expectations. • Supporting the entirety of the event in a cluster of demanding roles such as: event set up, meet and greeting guests, bar tending, waitressing and quick venue transformations.

Party Host

• Sep 2014 - May 2015

• Managed three separate children’s parties per shift providing: party games and food, as well as supervision and encouragement during free-play time. • Responsible for child safety, entertainment, organisation and effective communication with parents. • Managed three separate children’s parties per shift providing: party games and food, as well as supervision and encouragement during free-play time. • Responsible for child safety, entertainment, organisation and effective communication with parents.

Event Manager (Volunteer)

• Sep 2014 - Dec 2014

• Organised and liaised with comedians and ensured the event production ran smoothly during the weekly student event - Blackout • Organised and liaised with comedians and ensured the event production ran smoothly during the weekly student event - Blackout

Redcoat

• May 2013 - Apr 2014

• High visibility role which involved all aspects of entertainment including: acting, singing, dancing as well as hosting discos and shows. • Important part of the guest’s overall holiday experience. Required a positive attitude and a confident, optimistic demeanour, ensuring every guest felt welcome and had the opportunity to make the most out of their time on holiday. • High visibility role which involved all aspects of entertainment including: acting, singing, dancing as well as hosting discos and shows. • Important part of the guest’s overall holiday experience. Required a positive attitude and a confident, optimistic demeanour, ensuring every guest felt welcome and had the opportunity to make the most out of their time on holiday.

Sales Assistant

• May 2012 - May 2013

• Maximising store revenue through building strong customer relationships, offering knowledgeable advice about products and promoting add-on items. • Responsible for till management, handling cash and adhering to the company policies. • Implementing stock control and ensuring the store was tidy, presentable and safe, creating a positive environment for the customers to shop. • Offering a helpful, friendly service, addressing any issues and diffusing high stress situations. • Maximising store revenue through building strong customer relationships, offering knowledgeable advice about products and promoting add-on items. • Responsible for till management, handling cash and adhering to the company policies. • Implementing stock control and ensuring the store was tidy, presentable and safe, creating a positive environment for the customers to shop. • Offering a helpful, friendly service, addressing any issues and diffusing high stress situations.