Experience

Arc of Yates

• Consumer Services
• 1 - 100 Employee

• Services Quality Manager

  • Dec 2018 - Present

  Responsible for oversight of documentation for all programs throughout the agency. Conduct monthly audits of each program for timely completion and accuracy. Perform quarterly site inspections, safety inspections, and cleanliness audits. Track monthly fire drills for all programs and ensure proper procedures are followed. Implemented Life Plan tracking and auditing. Created Standard Operating Procedures for several quality processes. Completed projects for the Director and VP of Operations as needed. Also became Advisor for the Champions Self-Advocacy Group, creating an annual plan for events, fundraisers, meetings, workshops, guest speakers, conferences, etc. Facilitate monthly meetings with the Champions. Also volunteered to take over the role of Chairperson for the Autism Committee, where I schedule and conduct monthly meetings, discuss monthly event ideas, plan an execute events, etc.

• Residential Quality Manager

  • Aug 2018 - Dec 2018

  Responsible for the oversight of all quality documentation, perform audits and inspections, complete appropriate paperwork, conduct house meetings and individual satisfaction surveys with the house residents, ensure the quality of documentation is being done by DSP’s daily and monthly summaries are completed on time.

• Direct Support Professional

  • Apr 2016 - Aug 2018

  Provide support and direct care for individuals with intellectual and developmental disabilities, help them reach their goals and live independent self-directed lives.



Glen Way Motel

• Assistant Manager

  • Feb 2012 - Apr 2016

  Assisted with the management of a small privately owned motel. Duties include cleaning rooms, making reservations, registering guests, and other office work such as faxing, copying, filing, answering emails and data entry. Performed bookkeeping duties using Quickbooks to track income and expenses and input data for payroll. Kept track of invoices for clients in need of temporary housing that were sent from the Department of Social Services. Created a Facebook page for the motel and updated the site with promotional discounts, events, and other marketing strategies.



Dundee Central School

• Primary and Secondary Education
• 1 - 100 Employee

• Teachers Aide

  • Sep 2009 - Apr 2016

  At the elementary level, assisted a student one on one with educational needs as specified in his IEP. Assisted classroom teacher and special area teachers with students that needed assistance. Collected homework and corrected papers for the teacher. Occasionally filled in for classroom teacher whenever necessary. Assisted a student one on one with multiple handicaps, including assisting with activities of daily living (ADLs). Performed supervision duties inside and outside the building as needed, such as the sidewalk in the mornings and/or the cafeteria. Also performed bus monitor duties when transporting students to another school for special services.

• Substitute Teacher

  • Jul 2004 - Sep 2009

  At both the Elementary and Junior/Senior High School level, I taught all subjects in Kindergarten through 12th grades as needed on a substitute basis.



Walmart

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2007 - May 2010

  In a retail sales environment, assisted customers with their hot and/or cold food deli orders. Provided excellent customer service at all times. Sliced meats/cheeses, packaged items, weighed cold salads and hot foods, etc. Prepared hot food items and maintained proper temperatures of hot/cold foods according to the deli guidelines. Performed routine cleaning and closing duties daily. Assisted with inventory whenever necessary. In a retail sales environment, assisted customers with their hot and/or cold food deli orders. Provided excellent customer service at all times. Sliced meats/cheeses, packaged items, weighed cold salads and hot foods, etc. Prepared hot food items and maintained proper temperatures of hot/cold foods according to the deli guidelines. Performed routine cleaning and closing duties daily. Assisted with inventory whenever necessary.



Paxar

• Textile Manufacturing
• 1 - 100 Employee

• Production Planner

  • Jun 2002 - Jun 2003

  In a manufacturing environment, released production orders to the shop floor, coordinated priorities with shop supervisors, and tracked the orders through the shop from beginning to end. Coordinated priority orders with Customer Service Representatives. Upon completion of orders, requested shippers and ensured that the customers’ orders were shipped in a timely manner. Updated tracking reports daily and attended weekly status meetings. In a manufacturing environment, released production orders to the shop floor, coordinated priorities with shop supervisors, and tracked the orders through the shop from beginning to end. Coordinated priority orders with Customer Service Representatives. Upon completion of orders, requested shippers and ensured that the customers’ orders were shipped in a timely manner. Updated tracking reports daily and attended weekly status meetings.



Schweizer Aircraft

• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Production Control Planner

  • Aug 1997 - Jun 2002

  In a manufacturing environment, received various customer purchase orders, released production orders to the shop floor, coordinated priorities with shop supervisors, and tracked the orders through the shop from beginning to end. Performed all aspects of planning for 3 different models of helicopters. Analyzed spreadsheets and material requirements. Submitted purchase orders for necessary material requirements. Upon completion of orders, requested shippers and ensured that the customers’ orders were shipped in a timely manner. Updated tracking reports daily and attended weekly status meetings. Participated in the annual inventory as an internal auditor.



Hamilton Aviation

• Tucson, Arizona Area

• Parts Expediter

  • Oct 1994 - Apr 1997

  In an aircraft repair station environment, supervised the daily operations of the Parts Expediting office. Researched and ordered parts for several types of aircraft. Implemented a tracking and filing system. Updated daily reports and provided status of parts to the aircraft supervisors. Established and implemented a Procedures manual for the Parts Expediter position and trained new personnel. Assisted in other areas, such as the stockroom, tool room and production control. Assisted with annual inventory.



Evergreen Air Center

• Marana, Arizona

• Parts Expediter

  • May 1991 - Oct 1994

  In an aircraft repair station environment, researched and ordered aircraft parts for several types of aircraft. Tracked parts on order using a computer spreadsheet program and updated files daily. Maintained all research on file. Received and checked parts for accuracy, and issued parts to the appropriate shops. Assisted with production control, stockroom, and tool room tasks. Responsible for the inventory and replenishment of bench stock hardware items. In an aircraft repair station environment, researched and ordered aircraft parts for several types of aircraft. Tracked parts on order using a computer spreadsheet program and updated files daily. Maintained all research on file. Received and checked parts for accuracy, and issued parts to the appropriate shops. Assisted with production control, stockroom, and tool room tasks. Responsible for the inventory and replenishment of bench stock hardware items.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Inventory Management Specialist

  • Mar 1990 - Mar 1991

  In a military setting, performed annual and semi-annual inventory of on-hand stock in several warehouse locations, including classified items. Processed shipments, received new stock and inspected the items for accuracy. Submitted requisitions for new items. Maintained document files and prepared computer listings for daily use. Typed required forms, inventory control and stock record cards. Issued equipment and parts to shops and flight line personnel.

• Inventory Management Specialist

  • Nov 1986 - Mar 1990

  In a military setting, processed issues, shipments, transfers, and warehouse change documents. Maintained stock by periodic visual checks and replenished shelf stock as needed. Processed receipts and backorders. Effectively maintained over 1,200 line items and 86,000 tool items accurately. Assisted an average of 30 customers daily with their purchases, ensuring their complete satisfaction. Performed annual inventory.