Beth Platts
Patient Care Coordinator at Freedom Fertility Pharmacy- Claim this Profile
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Bio
Kathryn Marith
Beth Platts has superior customer service and leadership skills. Over the course of her career she proved her abilities and rose to the role of customer service manager of a Global team. Beth excels at every level. Her customers loved her and her employees appreciated her. Beth shared her knowledge with others and is an extraordinary leader. Working with Beth was a pleasure and I highly endorse her for any role where collaboration and customer service are required.
Kathryn Marith
Beth Platts has superior customer service and leadership skills. Over the course of her career she proved her abilities and rose to the role of customer service manager of a Global team. Beth excels at every level. Her customers loved her and her employees appreciated her. Beth shared her knowledge with others and is an extraordinary leader. Working with Beth was a pleasure and I highly endorse her for any role where collaboration and customer service are required.
Kathryn Marith
Beth Platts has superior customer service and leadership skills. Over the course of her career she proved her abilities and rose to the role of customer service manager of a Global team. Beth excels at every level. Her customers loved her and her employees appreciated her. Beth shared her knowledge with others and is an extraordinary leader. Working with Beth was a pleasure and I highly endorse her for any role where collaboration and customer service are required.
Kathryn Marith
Beth Platts has superior customer service and leadership skills. Over the course of her career she proved her abilities and rose to the role of customer service manager of a Global team. Beth excels at every level. Her customers loved her and her employees appreciated her. Beth shared her knowledge with others and is an extraordinary leader. Working with Beth was a pleasure and I highly endorse her for any role where collaboration and customer service are required.
Experience
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Freedom Fertility Pharmacy
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United States
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Pharmaceutical Manufacturing
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100 - 200 Employee
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Patient Care Coordinator
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Oct 2017 - Present
• Assist approximately 80-100 inbound and outbound members, providers and physician calls per day in a busy call center environment. • Accurately obtain and enter patient information, including shipping, insurance and payment information. • Provide patients with price quotes, order status, insurance verifications and proof of deliveries. • Responsible for ownership of customer issues and ensuring 100% follow-up to customers. Process all order changes including, order cancellations, return authorizations, reships and request for credits. Show less
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A.W. Chesterton Company
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United States
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Mechanical Or Industrial Engineering
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500 - 600 Employee
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Team Manager
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Jan 1984 - Oct 2016
Essential Skills: Strong commitment and understanding to customer service. Excellent communications skills. Proficient in the use of Microsoft Office. Working knowledge of office and Manufacturing environment and/or willingness to learn. Daily and Monthly Responsibilities: Coordinating acceptable team coverage Work with team members with identifying productivity improvements for the group to provide better service for the customers. Review all customer purchase orders for overall accuracy. Communicate and respond to customers and outside sales groups to coordinate delivery schedules and meet customer requirements via telephone and e-mail. Maintained and compiled statistics/quality measures for the team. Worked closely with various business partners within the company on behalf of the customer. i.e. planners, assembly, engineers, logistics and finance to meet expected delivery and/or solve a customers dissatisfaction of some sort. Show less
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Education
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Northern Essex Community College
Community
