Experience

National Maritime Museum Cornwall

• United Kingdom
• Museums
• 1 - 100 Employee

• Informal Learning Officer

  • Jul 2023 - Present



Falmouth University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Advisor

  • Nov 2020 - Jul 2023



The Lost Gardens of Heligan

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Visitor Experience Manager

  • Apr 2013 - Sep 2020



HouseTrip

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Customer Care Assistant

  • Oct 2012 - Mar 2013



National Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Visitor Services Manager

  • Dec 2009 - Aug 2012

  Responsibilities included: • Line management of staff in the visitor services department and also management of 110 volunteers. • Coordinating educational activities for school groups. • Managing visitor related budgets and income. • Organisation and implementation of a 12 month events programme. • Training new staff and volunteers through delivering a programme of customer service workshops for all departments. Responsibilities included: • Line management of staff in the visitor services department and also management of 110 volunteers. • Coordinating educational activities for school groups. • Managing visitor related budgets and income. • Organisation and implementation of a 12 month events programme. • Training new staff and volunteers through delivering a programme of customer service workshops for all departments.