Experience

LORETO COLLEGE (ST ALBANS)

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Classics and Latin Teacher/ English Teacher

  • Jan 2022 - Present



Gerald Edelman

• United Kingdom
• Accounting
• 100 - 200 Employee

• Audit Associate

  • Sep 2022 - Oct 2022



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • Jun 2019 - Jan 2022

  • Represented the brand in delivering excellent customer service and dealing with customer queries and complaints to ensure high levels of customer satisfaction • Given wider supervisory roles including training and supervising five new staff members on customer relationship management and advanced product knowledge after four months in the role. • Served 50+ customers an hour, suggesting daily specials and weekly promotions to raise midweek revenue and meet financial targets. • Collated and maintained expert knowledge in the characteristics of over 6,000 products and services offered to boost sales and boost revenue. • Attained 100% positive manager feedback; received a 100% satisfaction rating from customer surveys. Show less



1Life Fitness Club

• United Kingdom
• Recreational Facilities

• Receptionist

  • Jun 2016 - Sep 2018

  • Operated high-level customer service experiences and acted as ambassador for the organisation, being the first point of contact for enquiries, complaints and questions to over 400 daily visitors. • Provided secretarial and administrative support, arranged appointments and handled the site diary. • Promoted to supervisory role within 6 months due to strong performance. • Oversaw and executed the training and mentoring of 2 new colleagues. • Maintained excellent service and product awareness, ensuing 50+ membership sign-ups exceeding targets. Show less



Seasons Catering Co.Ltd

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Catering Assistant

  • Dec 2014 - Jan 2018

  • Managed and coordinated teams of 20+ staff in fast-paced, large scale event environment of 300+ guests. Streamlined multiple, mostly unexpected tasks at once whilst maintaining excellent team management and ensuring client experience remained top priority. • Managed and supervised intimate private dinner parties acting as the only manager and server whilst maintaining excellent standards, resulting in 100% positive client feedback. • Delivered and negotiated personal meetings with prospective clients to strategically discuss event packages, providing in-depth knowledge of company services during work experience within the company. • Developed targeted email campaigns to segments of the company’s clientele list, which resulted in 5% existing customer up-take. • Coordinated company social media accounts to drive awareness of events and services; introduced to SEO. Show less



Curzon Green Solicitors

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Work Experience

  • Jun 2016 - Jun 2016

  Insightful work experience looking into commercial law. Insightful work experience looking into commercial law.