Customer Engagement Specialist / Management

• Jul 2018 - Present

Established in 1995 the Maumee Bay Brewing Co. operates out of the Historic Oliver House creating delightfully drinkable ales, lagers, porters, stouts and the like. Though potentially best known for brewing Toledo’s own Buckeye Beer, Maumee Bay Brewing Co. is always concocting new surprises in the brew house across the street from the main complex. Our Brewers thrive on the history that is ever present in the Warehouse District while still incorporating innovative ideas to craft well balanced recipes and produce all of your favorite brews. The Oliver House is also home to The Maumee Bay Brew Pub, Rockwell’s Steakhouse, The Rockwell’s Lounge, The Café, and Mutz Sports Bar.

Banquet Manager

• Jun 2017 - Jul 2018

The Renaissance Toledo Downtown Hotel is a distinctive hotel situated along the Maumee River, in the heart of downtown, two blocks from Toledo’s main convention center.

Event Management

• May 2015 - Jun 2017

The Historic Oliver House is also home to The Maumee Bay Brew Pub, Rockwell’s Steakhouse, The Rockwell’s Lounge, The Café, Pink Café, and Mutz Sports Bar.

Banquets | Special Events Management

• Dec 2014 - Apr 2015

The Mon Ami Restaurant and Historic Winery is one of the oldest wineries in the Lake Erie Islands region. While with the winery, I worked with their team to improve and exceed customer expectations.

Banquet Manager

• 2009 - Nov 2014

Worked closely with clients on all banquet events.Directed and coordinated activities of banquet staff, including servers, porters and bartenders to achieve optimum efficiency of operations and maximize labor use.Planned, developed and implemented organization of banquet strategies that supported achievement of hotel’s goals.Coordinates activities of banquet department such as set-up procedures, events planning, sales support, maintenance or service, to effect operational efficiency and economy.Conferred with administrative personnel and reviewed activity, operating and sales reports to determine changes in programs or staff required.Maintained up-to-date knowledge of Health Codes, Food Handler Safety, OSHA regulations and ensured employees followed all Health and Safety policies and procedures.

Assistant Banquet Manager

• 2008 - 2009

J. Patrick's Server

• 1996 - 2008

Business Owner

• Jul 2011 - Jul 2013

Directed and implemented all coffee shop operations and maintained optimal customer services.Maintained knowledge on all food and beverage trends.Supervised performance of staff and scheduled duties for all operations.Ensured compliance to all operation and health commission guidelines.Ordered and monitored inventory of food, beverage and all paper supplies.Maintained and operated espresso machines on regular basis.

Timko's Soup 'N Such Server

• 1985 - 1996

Timko's was located within the Holiday Inn I-75, across the street from the Holiday Inn French Quarter. In the Spring of 1996, Bennett Enterprises began renovations to convert the Holiday Inn I-75 into a Holiday Inn Express and Conference Center. The Holiday Inn Express is a limited service property and does not operate a full-service restaurant.