Beth Jeffries
Program Manager at ProPharma Group- Claim this Profile
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Bio
Credentials
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Essential Skills Certificate Program
American Medical Writers Association (AMWA)Feb, 2023- Nov, 2024 -
Organization Communication
LinkedInDec, 2022- Nov, 2024 -
Developing Your Emotional Intelligence
LinkedInNov, 2022- Nov, 2024 -
Leadership Foundations
LinkedInNov, 2022- Nov, 2024 -
Project Management: International Projects
LinkedInNov, 2022- Nov, 2024 -
Coaching Skills for Leaders and Managers
LinkedInFeb, 2021- Nov, 2024 -
Compassionate Directness
LinkedInJan, 2021- Nov, 2024
Experience
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ProPharma
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United States
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Business Consulting and Services
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700 & Above Employee
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Program Manager
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Jul 2021 - Present
- Responsible for excellent delivery of MI services- Develop and manage medical information professionals to support the delivery of high quality and efficient services on a global scale- Develop and implement documentation and processes to ensure effective delivery of services- Conduct client meetings, audits, training, and other sessions as necessary- Day to day planning to ensure continuity of service, staffing, and development of staff through mentoring and coaching
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Medical Information Lead
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Jan 2021 - Present
- Provide high quality Medical Information service while fostering strong client relations and client satisfaction- Supervise projects and medical information specialist teams- Respond to escalated calls from call center specialists. - Develop working instructions and SOPs for client projects.
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Project Lead
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Aug 2019 - Dec 2020
- Serve as an internal resource for call center staff and external liaison to clients- Receive, document, and respond to verbal and written medical information requests- Respond to escalated calls from call center specialists- Assist with creation of client working practice documents- Identify and document adverse events and product complaints
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Medical Information Specialist
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Aug 2016 - Aug 2019
- MI lead for multiple clients, responsible for facilitating processes between ProPharma Group and the client, training colleagues on client procedures, writing and updating project scopes, and leading meetings with the client - Communicate medical and safety information in response to unsolicited requests from healthcare professionals and consumers, providing responses verbally and in writing. - Intake details about adverse events (AE) and product quality complaints (PQC) from reporters for documentation and processing. - Evaluate and interpret medical and safety information from various sources. - Provide after-hours pager coverage on a rotated basis. Show less
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Walmart
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United States
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Retail
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700 & Above Employee
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Staff Pharmacist
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Jun 2015 - Jan 2021
- process and verify prescription medications - deliver immunizations - counsel patients on OTC and prescription medications - converse with other healthcare professionals regarding the patient care - process and verify prescription medications - deliver immunizations - counsel patients on OTC and prescription medications - converse with other healthcare professionals regarding the patient care
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HyVee
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Overland Park, KS
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Pharmacy Intern
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Dec 2008 - May 2015
- enter and dispense prescription medications - counsel patients on the correct use of their over-the-counter and prescription drugs - call doctors and insurance companies - administer vaccinations and MTM services - enter and dispense prescription medications - counsel patients on the correct use of their over-the-counter and prescription drugs - call doctors and insurance companies - administer vaccinations and MTM services
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Education
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2009 - 2015
University of Kansas
Doctor of Pharmacy (PharmD), Pharmacy
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