Experience

Valley Com 911

• United States
• Public Safety
• 1 - 100 Employee

• 911 Police/Fire Dispatcher

  • Jul 2008 - Present

  911 Police/Fire/EMS Dispatcher2015-PresentReceive and quickly review information from call receivers, quickly decipher what kind of response is needed and dispatch appropriate units Use strong multi-tasking skills by triaging requests from up to 35 field units, maintaining all unit status on calls, making/receiving phone calls, cad messages and calls for service Remain calm and composed at all times while providing accurate and timely information to responding units during high stress incidentsWork well in team environment during high priority cross jurisdictional incidents such as pursuits, SWAT callouts, and mass casualty incidents Keep up to date on continuous new training, technology and S.O.P (standard operating procedures) 911 Call Taker2008 - 2015Properly assess calls to determine whether they are emergent or non-emergent and gather critical information from callers in timely manner and passing on all pertinent information to police, fire, or medical dispatcher Ability to keep agitated and emotional callers calm, while remaining professional and respectful during all types of calls such as providing CPR instructions, Bomb threats, home invasions, stabbings, and shootings.Accommodate all callers specific needs while still adhering to strict standard of S.O.P. Utilizing third party services such as language line assistance or interpreters for deaf/blind community in order to meet special needs of callers.



McLendon Hardware

• United States
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2006 - Jul 2007

  Answering online customer inquires Maintaining and updating all information on sites such as Amazon, eBay, and MclendonsWorking closely with vendors to ensure fulfillment of orders and expectations Answering online customer inquires Maintaining and updating all information on sites such as Amazon, eBay, and MclendonsWorking closely with vendors to ensure fulfillment of orders and expectations



Kilburn Crossing Apartments

• Leasing Agent

  • Feb 2007 - Jun 2007

  Showing and leasing of new and used apartmentsEfficiently solving residents concerns and problemsWriting up and executing new and renewal leases Showing and leasing of new and used apartmentsEfficiently solving residents concerns and problemsWriting up and executing new and renewal leases



TruGreen

• United States
• Consumer Services
• 700 & Above Employee

• Sales Verification

  • Apr 2005 - Jan 2007

  Taking incoming sales calls/information from door-to-door salesmenCalling the customer back to verify sale and all information Entering sale and routing it into a technician schedulePerforming miscellaneous office work such as filing, data entry, and updating accounts receivable Taking incoming sales calls/information from door-to-door salesmenCalling the customer back to verify sale and all information Entering sale and routing it into a technician schedulePerforming miscellaneous office work such as filing, data entry, and updating accounts receivable