Experience

DEX imaging Company

• IT Services and IT Consulting
• 1 - 100 Employee

• MPS Data Analyst

  • Feb 2023 - Present



DEX Imaging

• United States
• Retail Office Equipment
• 700 & Above Employee

• Regional MPS sales Consultant

  • Nov 2021 - Present



Konica Minolta Business Solutions U.S.A., Inc.

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Solutions Analyst -Managed Print Florida Market

  • Jan 2018 - Nov 2021

  Collaborated with functional heads to identify opportunities for operational improvement and strategic decisions in respective functions based on data. Conducted detailed analysis, generating insights and visualization and published reports based on company wide data. Defined and tracked key performance indicators for existing and new projects across the company.

• Account Solutions Manager, Managed Print, East Region

  • Oct 2016 - Jan 2018

  Analyzed and defined business requirements, processes and objectives to develop marketing, sales and service delivery enablement assets. Refined existing managed services to oversee implementation life cycle. Delivered consistent and quality mentoring, training and on boarding for teams of contractors and staff members. Streamlined established processes by implementing client and employee feedback. Managed a team of 5 Analysts in the East Region.Subject matter expert in business operations &… Show more Analyzed and defined business requirements, processes and objectives to develop marketing, sales and service delivery enablement assets. Refined existing managed services to oversee implementation life cycle. Delivered consistent and quality mentoring, training and on boarding for teams of contractors and staff members. Streamlined established processes by implementing client and employee feedback. Managed a team of 5 Analysts in the East Region.Subject matter expert in business operations & strategic business development

• Account Solutions Analyst. Managed Print

  • Mar 2015 - Oct 2016

  Collaborated with functional heads to identify opportunities for operational improvement and strategic decisions in respective functions based on data. Conducted detailed analysis, generating insights and visualization and published reports based on company wide data. Defined and tracked key performance indicators for existing and new projects across the company.

• Managed Print Contract Analyst

  • Nov 2012 - Mar 2015

  Prepared and processed Managed Print contracts to complete business transactions. Provided updates on status of contract processes to upper management and other important personnel. Reviewed details on incoming contracts and service agreements to keep pricing correct. Administered contract change requests and resolution. Managed and monitored contract change requests and facilitated resolution. Handled issue resolution tasks promptly to maintain strong relationships with key contracts. Built… Show more Prepared and processed Managed Print contracts to complete business transactions. Provided updates on status of contract processes to upper management and other important personnel. Reviewed details on incoming contracts and service agreements to keep pricing correct. Administered contract change requests and resolution. Managed and monitored contract change requests and facilitated resolution. Handled issue resolution tasks promptly to maintain strong relationships with key contracts. Built strategic relationships with key contracts to enable problem-solving and issue resolution. Checked information in the company's database for accuracy and updated data with current information to maintain records. Oversaw changes and coordinated change orders and contract reviews. Identified contract changes potentially occurring during the agreement's life cycle.

• Managed Print Billing Specialist

  • Oct 2009 - Nov 2012

  Processed and sent invoices, adjustments and credit memos to customers. Answered customer invoice questions and resolved issues discovered during invoicing and collection process. Performed data import, scanning or manual keying processes to verify invoice accuracy. Investigated and resolved issues to maintain billing accuracy. Established, enforced and optimized billing procedures to streamline operations and minimize aging balances. Applied billing adjustments to resolve discrepancies in… Show more Processed and sent invoices, adjustments and credit memos to customers. Answered customer invoice questions and resolved issues discovered during invoicing and collection process. Performed data import, scanning or manual keying processes to verify invoice accuracy. Investigated and resolved issues to maintain billing accuracy. Established, enforced and optimized billing procedures to streamline operations and minimize aging balances. Applied billing adjustments to resolve discrepancies in account receivable journals.Input data into digital system for record keeping.