Experience

Edmunds GovTech

• United States
• Software Development
• 100 - 200 Employee

• Customer Support Specialist

  • Feb 2020 - Present



City of Raleigh Municipal Government

• United States
• Government Administration
• 700 & Above Employee

• Recreation Instructor

  • Feb 2018 - Feb 2020



The Seven Soft Corporation

• United States
• Software Development
• 1 - 100 Employee

• Project Support Engineer

  • Mar 2014 - Feb 2020

  Manage and coordinate project activities throughout the whole project life cycle, Functional, Usability & Compatibility Testing for several projects Communicate with client and demo new software features to the client Work with development team on functional requirements User documentation Work on an average of 12-15 projects a year including a wide range of websites and business applications Manage and coordinate project activities throughout the whole project life cycle, Functional, Usability & Compatibility Testing for several projects Communicate with client and demo new software features to the client Work with development team on functional requirements User documentation Work on an average of 12-15 projects a year including a wide range of websites and business applications



UMS

• Software Development
• 1 - 100 Employee

• Business Analyst

  • Nov 2010 - Oct 2013

  • Served as the lead in the development of new a Financial Accounting system from the beginning of the process to implementation of the new product.• Tasks included providing requirements, testing new development, writing documentation, training users, customer support and on-site implementation of the system.• Assess client needs, consultation on optimum usage of application and appropriate business practices

• Account Manager

  • Jan 2008 - Oct 2010

  • Resolve all escalated customer support issue for Financial software products• Identify and provide standards for gathering information for use in trend analysis• Communicate effectively with clients to identify needs and evaluate alternative business solutions• Represent client needs and goals within the organization• Build relationships with clients to encourage new and repeat business opportunities

• Customer Support Analyst & Trainer

  • Aug 1990 - Dec 2007

  • Provide solutions for solving technical and non-technical issues for multiple applications including utilities, payroll, financial, and materials management• Administer user training on-site and online• Update knowledge database for future utilization by internal and external users