Operations Specialist

• Apr 2023 - Present

Director-Loan Coordinator Manager

• Dec 2020 - May 2022

Managed up to 26 team members, including performance evaluations, tracking employee time sheets and overtime, performing time adjustments as needed, and determining merit/salary increases.Assisted employees, broker’s and account executives with compliance, disclosure questions, loan program guideline questions and scenarios.Created and maintained Microsoft OneNote and detailed department checklists for training purposes and for reference due to differences in loan types and changing processes and procedures.Managed work assignments depending on volume of loans, re-assigned pipelines, work duties and responsibilities based on changing pipelines based on volume.Created individual and team daily production goals and monthly funding and cycle time goals.Conducted quick “morning huddle” team meetings.Conducted weekly team department meetings.Conducted monthly one on one employee meetings.Attended all applicable leadership meetings and leadership training opportunities, and implemented learned leadership strategies.Tracked changes and system updates within the mortgage loan operating system.Ran pipeline reports and utilized dashboard software reporting to monitor daily, weekly and monthly productivity. Show less

Submissions and Disclosure Manager

• Apr 2019 - Dec 2020

Managed up to 12 team members, including performance evaluations, tracking employee overtime, performing time adjustments as needed, and determine merit/salary increases.Assist employees, broker’s and account executives with compliance, disclosure questions, and scenarios.Created and maintained detailed department checklists for training purposes and for reference due to differences in loan types and changing processes and procedures.Manage work assignments depending on volume of loans, re-assign work duties and responsibilities based on changing pipelines with a common goal of submitting to underwriting the most amount of loans each day.Conduct department meetings due to everchanging guidelines and changes in department processes and procedures.Track changes and system updates with the mortgage loan operating system. Show less

Sr. Closer

• Mar 2010 - Aug 2015

Served as a Sr. Closer for the closing department. Responsible for ensuring loans were closed within compliance of RESPA, TILA, Federal and internal loan program guidelines. Assisted department supervisor in all areas within the closing department.Managed a closing calendar to ensure all loans are assigned and closed in a timely manner.Communicate extensively with mortgage brokers, account executives, wholesale coordinators, and management via email and telephone on a daily basis.Assisted mortgage brokers and employees with questions and offer solutions in order to close loans within compliance. Performed high-cost tests to ensure all loans closed within state and federal high-cost laws.Conducted and attended weekly meetings for training purposes especially on important guidelines or internal policy changes that must be implemented. Assisted the post-closing department and worked to resolve post-closing corrections needed and compliance issues.Assisted upper management by reviewing, researching, and responding to questions concerning closed loans.Provided extensive training to new employees. Show less

Wholesale Submission Specialist and Loan Coordinator

• Jan 2009 - Mar 2010

Responsible for data entry, verifying loan information, and submitting loans to underwriting.Upon receiving the mortgage loan application documents, reviewed documents closely and categorized conditions for review and verification. Conditions under my responsibility were then cleared or revised as needed. Validated and verified loan information. Loan documents were then submitted to underwriting for final approval.Managed a closing calendar. Utilized daily and weekly pipelines/reports to coordinate and schedule clos and retire older loans.Communicated extensively with mortgage brokers and executives via email and telephone on a daily basis. Assisted mortgage brokers with questions and offered solutions to complicated conditions or loan scenarios required for final approval.Researched and answered questions regarding guidelines and loan scenarios.Applied applicable Government and/or Conventional loan guidelines and internal loan guidelines.Attended weekly meetings in order to keep up to date on ever changing guidelines and corporate policies and procedures. Regularly offered suggestions to management for problem resolution. Show less

Branch Manager

• Apr 2006 - Jan 2009

Managed all daily branch operations, including strict office opening and closing procedures, employee management, and general operations. Originated, developed, and closed commercial and residential mortgage loans. Communicated with mortgage lenders, closing agents, and realtors on a daily basis. Supervised branch employees, including performing employee evaluations, tracking employee overtime/compensation time, performing employee time adjustments as needed, problem resolution, recommending awards/pay increases, and training. Oversaw bank programs and projects, assisting in scheduling, documentation, guidance, evaluation of progress, and monitoring costs. Maintained detailed calendars of scheduled vacations, appointments, and loan closings. Created and maintained tracking and organizational reports. Attended compliance training meetings in order to keep up to date on changing guidelines. Show less