Experience

Maryland Motor Vehicle Administration

• Government Administration
• 1 - 100 Employee

• IT Functional Analyst

  • Nov 2014 - Present



Vocus

• Public Relations and Communications Services
• 100 - 200 Employee

• Professional Service Consultant

  • Feb 2007 - Jul 2014

  Manage implementation of web-hosted systems for clients in the public relations industry. Manage the full life cycle of project from sale to requirements gathering, installation, implementation, training, and follow-through. Develop project plans and schedules. Collaborate closely with clients to evaluate existing technologies and define application and system requirements. Install and configure corporate software to meet client needs, and assist clients with agency applications and to organize information. Query databases to extract and retrieve information and import files and documents to client-server environment. Interface with developers and Custom team personnel to create and customize applications, such as newsrooms for press releases and news clips. Provide training based on client's workflow requirements, with focus on day-to-day tasks needed to get the system up and running. Conduct follow-up review meetings with client to assess progress, address issues, and determine additional training needs. Coach throughout implementation and deliver projects on schedule and within budget. Show less



CDK Global

• United States
• Software Development
• 700 & Above Employee

• Installation Coordination Department Team Leader

  • 2000 - 2007

  Manage all new installation cases and dispatch accordingly among specialists in my department. Reviewed department forecast and developed installation plans, identifying goals, strategies, scheduling, resources, and risks. Coordinated and responded to requests for changes from original specifications and reviewed the impact of changes on the timeline. Provide front-line training on user interface for all new field test clients, as well as, existing clients and internal personnel; ensure product accuracy in both data entry and customer expectations; coordinate hardware and software installations for new and existing sites with ADP regional centers. Show less



Herson's Honda

• Rockville, Maryland

• Service Manager

  • 1993 - 2000

  Provided development and leadership for a team of seven service advisors; ensured that customer requests were achieved in a timely manner; completed monthly evaluations and provided coaching when necessary; served as first level point of contact for internal and external escalations; verified payroll for service advisors and technicians. Provided development and leadership for a team of seven service advisors; ensured that customer requests were achieved in a timely manner; completed monthly evaluations and provided coaching when necessary; served as first level point of contact for internal and external escalations; verified payroll for service advisors and technicians.



Jim Coleman Automotive

• Bethesda, Maryland

• Customer Service Assistant

  • 1991 - 1993

  Scheduled service appointments and assisted with daily service activities; provided assistance to service advisors with invoicing and closing completed repair orders; greeted customers upon their arrival and answered their service related questions. Scheduled service appointments and assisted with daily service activities; provided assistance to service advisors with invoicing and closing completed repair orders; greeted customers upon their arrival and answered their service related questions.