Beth Caruso

Team Lead Manager at Georgia Retina, PC
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Contact Information
us****@****om
(386) 825-5501
Location
Braselton, Georgia, United States, US
Skills

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Bio

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Credentials

  • CPSS
    BSM Consulting®
    Apr, 2018
    - Oct, 2024

Experience

  • Georgia Retina, PC
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Team Lead Manager
      • Mar 2022 - Present

      Manage day to day clinical and office functions at a growing retinal surgery and retinal ophthalmology care group that is one of the largest practices in the southeast

    • Call Center Manager
      • Apr 2006 - Mar 2022

      Call center Manager 5 years: Manage 10+ call center staff for one of the southeast’s largest retinal practices. This includes scheduling for 12 locations and 17 physicians around the Atlanta metro area. This is a working management position, and call volume for all staff is accounted for. Call volume of 15,000+ monthly calls. Weekly QA tracking and call recording is collected and anazized for review. I have created and implemented policy and training materials. Responsible for interviewing and training all new staff. Organized and implemented relocation of current office space. Managed staff effectively and safely during COVID. I have worked in this practice for 15 years, and have held a variety of rolls, including Team Leader and Head Technician.Office Team Leader 3 years: Managing 8-10 office members, managing MD patient schedules, daily and monthly bookkeeping. Check in/check out patients, insurance verification.Head Technician 2 years: Managing 6 technicians, surgery co-ordination, OSHA office representative, drug ordering and inventory. Key roll out office for EMR conversion, along with technical duties.Ophthalmic Technician 3 years: patient history and work up, dilation, IOP, OCT, Fluorescein Angiography, Fundus photos, Scribe - EMR/ written files, patient education.Call Center Operator 2 years: Responsible for patient technical advisories, and scheduling for 14 locations, answering general insurance and light billing questions.

  • Companion Animal Hospital
    • United States
    • Veterinary Services
    • 1 - 100 Employee
    • Veterinary Technician/ Office Manager
      • Jan 2004 - Apr 2006

      Technical areas included surgery assistant, dental cleaning and extraction, anesthesia monitoring, phlebotomy, in house CBC and diagnostic blood work, IV prep and monitoring, x-ray (positioning and developing), fecal testing, light grooming, drug ordering and inventory, Head Technician Manager. Duties also included front office, medical records, computer appointment scheduling, end of day cash management. Technical areas included surgery assistant, dental cleaning and extraction, anesthesia monitoring, phlebotomy, in house CBC and diagnostic blood work, IV prep and monitoring, x-ray (positioning and developing), fecal testing, light grooming, drug ordering and inventory, Head Technician Manager. Duties also included front office, medical records, computer appointment scheduling, end of day cash management.

  • Wholly Cow
    • United States
    • 1 - 100 Employee
    • Business Owner
      • 2000 - 2004

      Owning and operating an Ice cream store, inventory ordering and accounts payable, customer interaction, clean and prep of equipment, end of day cash management, and monthly bookkeeping. Owning and operating an Ice cream store, inventory ordering and accounts payable, customer interaction, clean and prep of equipment, end of day cash management, and monthly bookkeeping.

  • Wright Animal Hospital/Animal Specialty Services of Cook County
    • Veterinary Assistant/ Front Office
      • Nov 1990 - Jun 1997

      Front office duties included answering 4 line phone system,appointment scheduling for 2 separate businesses and 3 Dr.'s in one group, filing, data entry for new computer system, customer billing and end of day cash management, front office organization. Technical duties included animal restraint, surgical prep., surgical assisting, In house diagnostic and CBC blood work , in house fecal testing, in house heartworm testing, pharmacy, inventory, light grooming, x- ray positioning and developing. Front office duties included answering 4 line phone system,appointment scheduling for 2 separate businesses and 3 Dr.'s in one group, filing, data entry for new computer system, customer billing and end of day cash management, front office organization. Technical duties included animal restraint, surgical prep., surgical assisting, In house diagnostic and CBC blood work , in house fecal testing, in house heartworm testing, pharmacy, inventory, light grooming, x- ray positioning and developing.

Education

  • University of Wisconsin-Milwaukee
    General Studies
    1988 - 1989
  • Milwaukee Area Technical College
    General Studies
    1987 - 1988

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