Administrative Manager

• Apr 2023 - Present

One person HR team One person HR team

Specialist - Employee Data Administration

• Nov 2022 - Apr 2023

Processed 100+ onboarding transactions per week Accurately entered employment authorizations including H1-B, F1, EAD and Permanent Resident information Ensured accuracy of all information by cross-referencing ID’s, i9, requisition, application, and onboarding paperwork Processed 100+ onboarding transactions per week Accurately entered employment authorizations including H1-B, F1, EAD and Permanent Resident information Ensured accuracy of all information by cross-referencing ID’s, i9, requisition, application, and onboarding paperwork

Recruiting Coordinator & HR Assistant

• Mar 2022 - May 2022

Offer and onboarding management of all entry level candidates using paper and DocuSign Coordinated two day orientation in English, Spanish, Vietnamese and other languages when needed utilizing TransPerfect & other translation tools Tracked contract worker hours and managed conversions Initiated and tracked background check and drug screenings via HireRight Offer and onboarding management of all entry level candidates using paper and DocuSign Coordinated two day orientation in English, Spanish, Vietnamese and other languages when needed utilizing TransPerfect & other translation tools Tracked contract worker hours and managed conversions Initiated and tracked background check and drug screenings via HireRight

People Operations Coordinator

• Sep 2021 - Jan 2022

Assisted with transition from 280 employees to 70 through the sale of a division. Responsible for requisition management for all divisions via Jobvite and Indeed. Onboarding and offboarding management via SilkRoad. i9 and personnel file audits. Assisted with transition from 280 employees to 70 through the sale of a division. Responsible for requisition management for all divisions via Jobvite and Indeed. Onboarding and offboarding management via SilkRoad. i9 and personnel file audits.

Human Resources Generalist

• Nov 2018 - Jul 2021

Full cycle recruiting of candidates at all levels except General Manager. Develop and implement new training materials and courses. Coordinate development of department specific training materials. Back-up payroll processing. Provide documentation pertinent to unemployment claims to TWC & represent Wheatsville in hearings.

Board Administrator

• Apr 2012 - Jul 2021

Record Board of Directors' Meeting MinutesPrepare monthly Board packets using Adobe AcrobatMaintain Board ArchivesHandle logistics for regular and special meetingsWrite reports for the GM/CEO to submit to the BoardGive excellent customer service to both Directors and Owners over email, phone and in personArrange travel logistics for DirectorsUtilize online team tools to maintain director access to archivesSet up conference calls for meetings

Operations Lead

• Aug 2013 - Nov 2018

Coordinate daily workflow of team of 5-10 on shift staffModel excellent internal and external customer serviceGive verbal feedback to team members and other staff when neededCoach Front End Team members to improve speed, accuracy, customer service and product knowledgeEnsure availability of forms and suppliesReconcile tills and balance the safeTake on special projects as directed by Front End SupervisorServe as the point-person for both day to day operations and emergenciesStay familiar with Emergency ProceduresBalance day to day operations and customer service with ongoing projects in a fast-paced and unstructured environment Show less

Hospitality Clerk

• Sep 2009 - Aug 2013

As one of the first people to have this position, I played a large hand in developing the duties, expectations, and systems for Hospitality Clerks. I also wrote the training manual. During this time, I was also the first person to complete the newly launched Leadership Training Passport. Primary responsibilities of Hospitality Clerks:handle challenging customer interactionsprocess returns and exchangesrecruit new members with accurate and interesting information on co-op ownershipsign new members with accurate data entryset up and maintain active product demonstrationsOther things the mangers to let me do at Wheatsville during this time:-participate in Open Book Management as line-owner, and meeting facilitator-write for and copy edit Membership newsletter-assist with Social Media posts-organize staff events-submit Personnel Policy changes for approval-represent Wheatsville at outside events-with a team of 20 people, help develop "Train the Trainer" systems Show less

Front End Clerk (Cashier)

• Mar 2008 - Sep 2009

Maintain drawer accuracy average under $1Give excellent internal and external customer service in fast-paced environmentComplete Wheatsville training program in under 3 months

Teller

• Feb 2007 - Feb 2008

Freelance Writer

• Oct 2006 - Mar 2007