Experience

Creighton University

• United States
• Higher Education
• 400 - 500 Employee

• Patient Services Manager

  • Dec 2021 - Present

  Responsible for directing day to day operations and workflows pertaining to patient and student scheduling activities. Monitor call center activities including call queues. Monitor workflows to achieve best utilization of clinical chairs, perform data collection, analysis and outcomes. Point person for clinic facing interactions with patients. Managing patient care questions and concerns. Management of Patient Care Coordinators and Patient Access Team.

• Patient Services Manager

  • Dec 2021 - Present



University of Nebraska Medical Center

• Higher Education
• 700 & Above Employee

• Dental Clinic Supervisor / Clinic Coordinator

  • Sep 2008 - Dec 2021

  • Manage clinical workflow to maximize clinic availability to enhance student educational experiences and improve clinic revenue. • Organize workflow and ensure that employees understand their duties or delegated tasks. • Monitor employee productivity and provide constructive feedback and coaching. • Compile data for dental clinical record system for all treatment clinics to ensure accurate clinic scheduling and assignments for dental student and post-graduate residents. • Manage recruiting, training, coaching, and annual performance appraisals for patient registration and appointment clerks. • Liaison to department and college leadership for administrative policy and procedures ensuring alignment with clinic operations Show less



Mid-Continent Transport Services, Inc. (contracted agent for DHL)

• Lincoln, Nebraska, United States

• Operations Manager

  • Nov 1989 - Sep 2008

  Operations Manager • Managed the daily operations of a contracted package general shipping and delivery service. • Recruited, trained and supervised a staff of 30 drivers and 5 independent contractors. • Oversaw general shipping/delivery activities including inspecting loading/unloading operations to ensure adherence to warehouse and shipping specifications. • Scheduled and optimized the efficiency of delivery routes. • Responded and resolved all customer issues. Operations Manager • Managed the daily operations of a contracted package general shipping and delivery service. • Recruited, trained and supervised a staff of 30 drivers and 5 independent contractors. • Oversaw general shipping/delivery activities including inspecting loading/unloading operations to ensure adherence to warehouse and shipping specifications. • Scheduled and optimized the efficiency of delivery routes. • Responded and resolved all customer issues.