Experience

AgentSync

• United States
• Insurance
• 100 - 200 Employee

• Senior Technical Program Manager

  • Oct 2021 - Present

  Topeka, Kansas, United States Became first Program Manager of the AgentSync Program Management Office. Being the first member of the Program team, I had the opportunity to aid in hiring phenomenal teammates including the Head of the PMO. A few opportunities I took advantage of: - Leading and implementing process improvements across a growing Technology Org - Acted as a thought partner for the build out of the Manage Product Team (includes product managers, engineers and QA) - Leading quarterly and resource… Show more Became first Program Manager of the AgentSync Program Management Office. Being the first member of the Program team, I had the opportunity to aid in hiring phenomenal teammates including the Head of the PMO. A few opportunities I took advantage of: - Leading and implementing process improvements across a growing Technology Org - Acted as a thought partner for the build out of the Manage Product Team (includes product managers, engineers and QA) - Leading quarterly and resource capacity planning meetings to tackle BIG Hairy Audacious Goals - Lead the release process of our Salesforce Managed package - Lead the first projects with cross-functional teams - Acted as a trusted link between the technology and operations side Skills I sharpened: - Verbal and written communication across all levels of AgentSync - Organized and mentored teams through tough decisions to meet business objectives - Built effective relationships, leading through influence, driving consensus, and established myself as a trusted advisor - Took ownership and successfully delivered results with complex teams and projects

• Senior Product Analyst

  • Feb 2020 - Oct 2021

  Topeka, Kansas Area I joined AgentSync as Secret Agent #5! Working on a small (but MIGHTY) team of three, we brought the Manage Product from Beta to GA within 6 months now valued at 1.2B! A few opportunities I took advantage of: - Building my Salesforce Managed Package Skills - Collaboration with technical stakeholders and business stakeholders - Built team processes to implement the Software Development Lifecycle - Formed close relationship early adopters of the Manage product to gather… Show more I joined AgentSync as Secret Agent #5! Working on a small (but MIGHTY) team of three, we brought the Manage Product from Beta to GA within 6 months now valued at 1.2B! A few opportunities I took advantage of: - Building my Salesforce Managed Package Skills - Collaboration with technical stakeholders and business stakeholders - Built team processes to implement the Software Development Lifecycle - Formed close relationship early adopters of the Manage product to gather requirements and assist with reported bugs - Built first iteration of the AgentSync knowledge base with the Head of Customer Success - Wrote test plans for new features and added them to the regression test bed Industry Knowledge Obtained: - Researched state specific rules in order to build out support of Adjusters and Surety - Researched and implemented the first iteration of AgentSync Gateway Business RulesTM - Performed state updates in Custom Metadata when rules changed - Researched and implemented v1 of Continuing Education Module - Troubleshot production bugs and recommended solutions



Advisors Excel

• United States
• Financial Services
• 400 - 500 Employee

• Senior Technical Program Manager

  • Dec 2016 - Feb 2020

  Topeka, Kansas Area Managed multiple projects with multiple streams of technology teams including business analysts, full-stack engineers, infrastructure, and quality assurance. Cross technology priority and capacity planning to make sure that the teams were able to continually be pushing out new solutions and minimizing team/individual roadblocks. A few opportunities I took advantage of: - Utilize the software development lifecycle to implement software changes - Work closely with development… Show more Managed multiple projects with multiple streams of technology teams including business analysts, full-stack engineers, infrastructure, and quality assurance. Cross technology priority and capacity planning to make sure that the teams were able to continually be pushing out new solutions and minimizing team/individual roadblocks. A few opportunities I took advantage of: - Utilize the software development lifecycle to implement software changes - Work closely with development, quality assurance, and business analysts to make sure project stays on budget/ timeline - Managed implementation of Salesforce + Financial Services Cloud Company Wide - Work with Vendors and internal staff on change orders when change in scope is requested - Report out to higher levels of management regarding project timeline and scope Show less



SE2, LLC

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Senior Technical Program Manager

  • Aug 2014 - Dec 2016

  Topeka, Kansas Area As a Technical Program Manager, I was able to teach other project and program managers how to build that relationship to listen to technical teams, when to push and when to give, and how to be successful thought leaders to solve problems. Providing a team of Program managers with new ideas for capacity planning of resources across multiple technology team and across multiple clients team. Also working with our finance team to ensure our clients were build accurately for Time and Materials… Show more As a Technical Program Manager, I was able to teach other project and program managers how to build that relationship to listen to technical teams, when to push and when to give, and how to be successful thought leaders to solve problems. Providing a team of Program managers with new ideas for capacity planning of resources across multiple technology team and across multiple clients team. Also working with our finance team to ensure our clients were build accurately for Time and Materials and/or Flat Fee build outs based on per project contracting. A few opportunities I took advantage of: - Govern interdependencies between projects to manage the client’s business holistically - Assume ownership and accountability for the successful delivery of the project while providing timely, accurate, actionable information to project stakeholders on a weekly basis - Strategic priority planning of Resource Capacity across multiple technology teams - Lead and manage team sprints, standups, planning, and retrospectives - Develop efficient processes and procedures for client interactions - Plan body/scope of work for large companies in 4-6 month increments - Liaison between upper management and Information Technology staff on multi-million dollar projects - Work directly with internal and external teams and project stakeholders to deliver new software products or major enhancements to existing software - Manage multiple projects simultaneously

• Business System Analyst (Reporting Team)

  • May 2013 - Aug 2014

  Topeka, Kansas Area - Technical liaison between client and developer to ensure quality reports - Subject Matter Expert (SME) around insurance/annuities and reporting - Work with development staff in an AGILE environment - Communicate between Information Technology teams - Plan and monitor work for reporting team in two-week sprints



My Computer Lady

• Owner

  • Jun 2010 - Dec 2013

  Topeka, Kansas Area The decision to start a computer servicing company came from a love to tinker with electronics and the noticeable gap of women in the technology field. Having a stranger in your home is never easy, and this statement could never be more true than with the elderly. While noting the gap with women in technology, I also noticed the customer service with the elderly was lacking. It became my mission to serve the older population with kindness and patience. Making sure the computer problems were… Show more The decision to start a computer servicing company came from a love to tinker with electronics and the noticeable gap of women in the technology field. Having a stranger in your home is never easy, and this statement could never be more true than with the elderly. While noting the gap with women in technology, I also noticed the customer service with the elderly was lacking. It became my mission to serve the older population with kindness and patience. Making sure the computer problems were solved right the first time, but allow them to feel comfortable calling if a different issue arose. Owning this company and being able to work with all of the clients I did was an honor and great learning experience. A few opportunities I took advantage of: - Meet and develop quality relationships with customers- Install new computers, components, hardware, and software - Develop and implement marketing strategies to drive business - Communicate with customers to identify specific technical issues - Manage time and materials to be as efficient as possible - Built and continually update company website - Troubleshoot and fix computer issues - Tutor on basic computer uses Show less



Kansas Legislature

• Legislative Offices
• 1 - 100 Employee

• Head Of Quality Assurance

  • Oct 2011 - Apr 2013

  Topeka, Kansas Area As Head of Quality Assurance for the Kansas State Legislature, I lead a team that implemented the first standardized and automated software testing for the legislative branch. I worked with a wonderful team that understood the business use case and software, but challenged by iterative testing. I worked with our team to introduce agile methodologies which helped us to adapt and perform testing at a quicker pace. A few opportunities I took advantage of: - Collaborate with users to… Show more As Head of Quality Assurance for the Kansas State Legislature, I lead a team that implemented the first standardized and automated software testing for the legislative branch. I worked with a wonderful team that understood the business use case and software, but challenged by iterative testing. I worked with our team to introduce agile methodologies which helped us to adapt and perform testing at a quicker pace. A few opportunities I took advantage of: - Collaborate with users to identify requirements for development process - Serve as liaison between developers, end-users and upper management - Manage the ticket tracking system to ensure deadlines are met and issues are resolved on time - Develop and implement a plan for Load testing of the system - Established the use of automated testing scripts to aid efficient and consistent testing - Manage and execute testing process for the House and Senate Chamber applications - Completed software testing certification

• Senior Information Technology Specialist

  • Nov 2010 - Dec 2011

  - Troubleshoot Legislator’s/Secretaries’ computer issues - Helped implement and train for software change from Microsoft Word to OpenOffice - Developed and presented course training material - Provided remote technical phone support - Installed and configured new computers - Involved with setting up helpdesk procedures