Experience

Australian Government

• 200 - 300 Employee

• Program Manager

  • Apr 2019 - Present



Australian Department of Home Affairs

• Australia
• Government Administration
• 500 - 600 Employee

• Senior Project Manager

  • Mar 2016 - Present

  Managing a range of complex digital transformation application system projects end to end across multiple release cycles. Managing a release in the role of a Release/Tranche Manager. Providing leadership and advice to Project Managers and project teams, including, process improvements and better utilising Departmental tools and systems. Stakeholder engagement, risk, issues and change management. Managing project schedule, budget and reporting Managing a range of complex digital transformation application system projects end to end across multiple release cycles. Managing a release in the role of a Release/Tranche Manager. Providing leadership and advice to Project Managers and project teams, including, process improvements and better utilising Departmental tools and systems. Stakeholder engagement, risk, issues and change management. Managing project schedule, budget and reporting



Defence Australia

• Defense and Space Manufacturing
• 700 & Above Employee

• Project Manager

  • Aug 2015 - Present



Department of Infrastructure, Transport, Regional Development, Communications and the Arts

• Australia
• Government Administration
• 700 & Above Employee

• Project Manager

  • Oct 2014 - Jun 2015



Telstra

• Canberra, Australia

• ICT Project Manager

  • Jun 2014 - Oct 2014



Department of Infrastructure, Transport, Regional Development, Communications and the Arts

• Australia
• Government Administration
• 700 & Above Employee

• Project Manager

  • Oct 2011 - Jun 2014

  Managed multiple stakeholder interests and executive expectation in re-scoping and delivering quality outcome for the Map Integration project, which as originally scoped was unachievable. Developed and successfully implemented of a number of software development projects, including; the Departmental and Minister’s mobile websites, Telework website and ROI Calculator tool and Cybersafety digital project.Received Australia Day award for assisting with managing the Department of Communications and Minister's website development project. Show less

• Web Mapping Officer

  • Jun 2011 - Oct 2011

  Planned and implemented enhancements to the Department’s Initiatives Map application which significantly improved user experience while streamlining and automating the publishing of datasets to the Department's Initiatives Map.

• Project Coordinator

  • Mar 2011 - Jun 2011

  Assisted in establishing the ICT procurement panel - Online Solutions Services Panel.Successfully managed the coordination and publishing of IPS and FOI information on the Department’s website on time whilst ensuring accuracy of the information published.



Alzheimer’s Australia

• Australia

• Project Manager/ National Web Content Manager

  • Jun 2009 - Mar 2011

  Led content review and redevelopment of Alzheimer’s Australia website. Managed stakeholder relationship and worked collaboratively with state and territory offices as well as external stakeholders to achieve optimal solution within time and budget constraints. Established a governance framework for the management of web content which resulted in better collaboration, co-operation and communication across the state and territory offices as well as the National Office. Led content review and redevelopment of Alzheimer’s Australia website. Managed stakeholder relationship and worked collaboratively with state and territory offices as well as external stakeholders to achieve optimal solution within time and budget constraints. Established a governance framework for the management of web content which resulted in better collaboration, co-operation and communication across the state and territory offices as well as the National Office.



Australian General Practice Network

• Canberra, Australia

• Program Support Officer

  • Sep 2007 - Jun 2009

  Worked effectively with 111 divisions of general practice and eight state based organisations, as well as Department of Health and Ageing to ensure program objectives were achieved. Successfully managed the Domestic Violence project and assisted with organising the annual conference. Worked effectively with 111 divisions of general practice and eight state based organisations, as well as Department of Health and Ageing to ensure program objectives were achieved. Successfully managed the Domestic Violence project and assisted with organising the annual conference.



RACQ

• Australia
• Financial Services
• 700 & Above Employee

• Tele-Claims Customer Service Officer

  • Nov 2006 - Mar 2007

  Received appreciation from Team Leader for providing excellent customer service and efficiently resolving customer complaints. Liaising with clients and other stakeholders to lodge claims and handling all enquiries and complaints related to claims. Received appreciation from Team Leader for providing excellent customer service and efficiently resolving customer complaints. Liaising with clients and other stakeholders to lodge claims and handling all enquiries and complaints related to claims.



The Hospital Contributions Fund of Australia

• Canberra, Australia

• Manager Customer Service

  • Sep 2005 - Oct 2006

  Promoted to Branch Manager within six months of joining the company. Consistently achieved individual and branch sales targets. *Prior to 2005 worked for Airports Authority of India, Mumbai Airport, India. Promoted to Branch Manager within six months of joining the company. Consistently achieved individual and branch sales targets. *Prior to 2005 worked for Airports Authority of India, Mumbai Airport, India.