Brad Esthus

Technical Support Specialist at eXcell, a division of CompuCom Systems
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Contact Information
us****@****om
(386) 825-5501
Location
Attleboro, Massachusetts, United States, US
Skills

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Credentials

  • HDI Support Center Analyst (HDI)
    HDI
    Dec, 2021
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Jan, 2020
    - Nov, 2024
  • Salesforce Administrator
    Salesforce
    Jan, 2019
    - Nov, 2024
  • ITIL Foundations in Service Management
    EXIN your ICT competence partner
    Dec, 2012
    - Nov, 2024
  • Microsoft Certified Systems Engineer: Windows 2000 Server (MCSE)
    Microsoft
    Feb, 2002
    - Nov, 2024
  • CCNA
    Cisco
    Mar, 2000
    - Nov, 2024

Experience

  • eXcell, a division of Compucom Systems
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Technical Support Specialist
      • Oct 2021 - Present

      • End User Support for Global Services Delivery team, on site and remote, first encounter and second level problem resolution for customers. Received incidents and requests via phone, text, email and in person. Created tickets in ServiceNow. Remote support through Teams or Quick Assist. • On site setup of workstations, printers, scanners and peripherals. Workstation imaging with Intune for laptops, desktops and tablets. Updated drivers and BIOS for Dell and Lenovo workstations. • Support for business software, Microsoft Office, O365, Outlook, Teams, OneDrive. Remote connectivity with Global Protect VPN. Configured portals, gateways, certificates. Installed software through direct executables, Ivanti and Company Portal. • Managed users and workstations in Active Directory, Azure, Exchange Admin, Endpoint Manager. Password lockout research in AD Audit, local admin password recovery through AD and LeanLAPS, workstation disk encryption Bit Locker recovery. • Submitted repair requests with vendors and coordinated onsite activities. Managed communications for Priority 1 escalated issues. Created Knowledge Base articles and documented procedures. Show less

  • Trillium Staffing Solutions
    • United States
    • Staffing and Recruiting
    • 300 - 400 Employee
    • Technical Support Specialist
      • Oct 2019 - Jan 2021

      • Windows 7 to 10 Upgrade project, imaging new and existing workstations. Desktop and laptop refurbishing and upgrades. • Field technician, provided general technical support, managed service tickets, tracked issues to resolution. • Helpdesk Analyst, receiving initial calls for user authentication, application issues, and hardware troubleshooting. • Windows 7 to 10 Upgrade project, imaging new and existing workstations. Desktop and laptop refurbishing and upgrades. • Field technician, provided general technical support, managed service tickets, tracked issues to resolution. • Helpdesk Analyst, receiving initial calls for user authentication, application issues, and hardware troubleshooting.

  • Codman Square Neighborhood Development Corporation
    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Salesforce Administrator
      • Nov 2018 - Oct 2019

      • Certified Salesforce Administrator • Created reports and dashboards, custom objects, data export and data loader. • Data management, validation rules, contact creation, merging of duplicates. • Modification of forms, edited custom fields, data entry for campaigns. • Certified Salesforce Administrator • Created reports and dashboards, custom objects, data export and data loader. • Data management, validation rules, contact creation, merging of duplicates. • Modification of forms, edited custom fields, data entry for campaigns.

  • BJ's Wholesale Club
    • United States
    • Retail
    • 700 & Above Employee
    • Lead Application Development Analyst
      • 2007 - 2018

      • Development and support of Logistics applications and systems.• Planned upgrade and maintenance projects for WMS applications and infrastructure.• Defined system needs, evaluated priorities, determined change control impacts and conflicts with other projects.• Project manager for implementations, providing status, timelines and goals achieved

    • Senior Systems Administrator
      • 2003 - 2007

      • Systems design, installation and support of Intel Windows servers, Linux and VMware.• Administration of Active Directory, users, groups, applications and security.• Managed data storage, backup and performed disaster recovery exercises.• Renovated computer room facilities, UPS, A/C, generator.

  • Lucent Technologies
    • United States
    • Telecommunications
    • 200 - 300 Employee
    • Network Systems Consultant
      • Mar 2000 - Aug 2002

      • Team Leader and managed projects for remote vendor access through Cisco routers. • Created and modified Cisco IOS to establish secure remote access. • Implemented access lists, TCP/IP addressing, Subnetting, OSPF, EIGRP, NAT, HSRP, and cryptography. • Coordinated telecom vendors to order and install services. • Created and maintained documentation in Visio for design and versioning. • Team Leader and managed projects for remote vendor access through Cisco routers. • Created and modified Cisco IOS to establish secure remote access. • Implemented access lists, TCP/IP addressing, Subnetting, OSPF, EIGRP, NAT, HSRP, and cryptography. • Coordinated telecom vendors to order and install services. • Created and maintained documentation in Visio for design and versioning.

Education

  • Ithaca College
    Bachelor of Arts (B.A.), Computer Science

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