Experience

Rigby & Peller

• United Kingdom
• Luxury Goods & Jewelry
• 1 - 100 Employee

• General Manager

  • Jan 2016 - Present

  Rigby & Peller Jan 2016 General Manager The responsibilities: -Responsible for my store progress and management of a team of employees. - Drive my team to reach the sales goals by training my team, teaching and encouraging them to develop a book of business by effective clientelling and identifying current trends. - Deliver excellent customer service and achieving customer satisfaction by delivering an amazing ‘Customer Journey’ for each customer in the store. - Responsible for recruiting, training and retaining the best possible team for my store. - Provide coaching and training for new and existing team members and monitor performance. - Be a Lingerie Styling expert by demonstrating excellent product knowledge and Lingerie Styling service - Ensure that proper channels of communication exist between the store, regionals and home office. - Manage and plan schedules efficiently to stay within budgeted guidelines - Analyze relevant data and reports and are responsible for effective follow-up - Act in accordance with the Guiding Principles at all times: Customer Focus, Ownership, Positive Attitude, Continuous Development and Rigby & Peller Family. Show less



Pandora

• Denmark
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Store Director

  • Mar 2015 - Nov 2015

  Prior experience in management or supervisory role based on role you are applying to Retail experience in high volume company a plus Excellent interpersonal and customer service skills Desire to succeed in fast-paced retail environment Ability to work 40+ hours per week Flexibility in schedule Responsibilities of Management Include but not limited to: Sales: Driving exceptional results Meet and exceed sales goals and standards of performance Direct and motivate employees to attain personal sales goals daily Hold staff accountable for meeting sales goals Provide a fun, full-service shopping experience Proven track record of building customer relationships and developing return business Staff: Recruiting, training, and developing a successful sales team Recognize talented staff and help develop them for growth within the company Evaluate staffing levels to maintain maximum productivity and sales effectiveness Effectively manage staffing schedules Ensure that employee time is effectively and efficiently used Operations: Manage all aspects of store operations Maintain a safe working environment Follow all Loss Prevention practices and protect company assets Perform all operational procedures accurately, in accordance with operational policies Maintain store appearance Management: Lead and manage the store team Provide feedback and coaching to all employees Supervise the daily operations of the store Identify and resolve unacceptable work performance and disciplinary problems Resolve customer issues effectively Understand teach and train P's culture and demonstrate it to the team Show less



Burberry

• greater boston area

• Burberry Private Client Consultant

  • Mar 2014 - Mar 2015

  The Burberry Private Client Consultant will work independently and in partnership with store and head of client services to generate new business providing an exceptional shopping experience in- store and when required off- site. Ensure our high value clients receive a luxury personalized service in line with the Client Service strategy. Give the highest standard of “The Burberry Experience” at all times and to act as a role model for Sales Consultants Present business plans to assist the Head of Client Services to roll-out a consistent approach to high value client development within their store and locally Through networking, events, and exceptional service expand current client “book “of high value clients across all groupings Through outreach drive, develop and support the relationships of local businesses, concierges of Luxury hotels and other relevant associations to bring footfall to the store Communicate with the client through digital, mail outs, customer correspondence and telephone calls following company standards Maintain accurate record-keeping and reporting. Keep accurate records of all high value client sales Manage client complaints effectively and escalate as necessary to the Head of Client Service Continue to gain knowledge about other Luxury Brands on product and service and share information with the store and wider regional team Consistently achieve individual sales targets and be aware of store sales targets Establish a strong partnership with the General Manager of the store and become an integral member of the team, developing higher standards of service in the store and VIC presence Ensure all Burberry processes and procedures are followed Ability to work with clients in store but also other preferred client venues such as hotels, offices or their homes. Timeframe may include weekends, public holidays and out of normal store operating hours. Show less



Barneys New York

• United States
• Retail
• 700 & Above Employee

• Sales coordinator

  • Apr 2007 - Mar 2014

  •Identify low performing product, and re-distributed product-patterning strategies to accommodate consumer buying trends. •Heighten product awareness levels and drove profit margins through negotiations with managers, and buyers, stipulating the implementation of in-store cube-format merchandise displays, product assortments, pricing structures, sales allowances, rebates, and monthly promotions. •Serve a primary point of contact for all concerned in relation to inventory replenishments, product shipments, pricing, and display issues to ensure expedite problem resolutions and customer retention levels. •Suggest new products to the decision makers and boost the department revenues. •Understand market status and according to that construct products. •Understand the customer requirement and needs and provide with suitable follow up. •Promote companies products & services to identified and prospective customers. Show less



The Limited

• United States
• Retail
• 500 - 600 Employee

• Store Manager

  • Apr 2002 - Apr 2007

  Store Manager •Effectively arranged and managed all activities and programs in store. •Established procedures, polices and standard so that every work done in a pattern. •Represented the store in local community so that store can get the mutual benefits. •Responsible for planning and management of function of store business. •Responsible for the promotion of the product through explaining the importance, benefit and comfort. •Motivated and gave tricks to the store staff to increase the sales and reduce the loss. •Gave feedback to individuals on regular basis to improve their talent and skills. •Resolved the customer queries and problems to ensure that the customer receiving the highest class service. Show less



Saks Fifth Avenue

• United States
• Retail
• 700 & Above Employee

• Business manager

  • Sep 1998 - Apr 2002

  •Promoted to assume P&L responsibility for higher volume product line, including sales and inventory management. •Provided training and motivation to sales associates. •Developed marketing plans and implemented seasonal promotional events. •Developed and managed the store operations to increase the sales. •Responsible for the promotion of the product through explaining the importance, benefit and comfort. •Communicated with the customers to know the pros and cons of promotion of the product. •Maintained good relationship with the regular and permanent customers and ensure that the customer receiving the highest class service. Show less



The Estée Lauder Companies Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Account coordinator

  • Sep 1992 - Sep 1998

  •Managed 10 Macy’s accounts in Massachusetts and New York. •Trained and supervised over 40 staff’s members. •Motivated staffs to achieve sales goals and strengthen customer satisfaction. •Managed store regarding sales, maintenance, cashier and customer service. •Received company’s highest sales award four years in a row. •Managed 10 Macy’s accounts in Massachusetts and New York. •Trained and supervised over 40 staff’s members. •Motivated staffs to achieve sales goals and strengthen customer satisfaction. •Managed store regarding sales, maintenance, cashier and customer service. •Received company’s highest sales award four years in a row.