English Second Language Teacher

• Dec 2021 - Present

Teaching English to Korean students ranging from ages (6-16) and language abilities starter to advance. Teaching English to Korean students ranging from ages (6-16) and language abilities starter to advance.

Risk Analyst

• Mar 2021 - Nov 2021

Identify, evaluate and assess the potential risks associated with a company's work, whether related to assets, operations, investments or policy. - Developed strong working relationships, effectively leading to clear communication and quick reaction to market - Analyzed chart patterns and swings based on market trends and momentum to gain insight into the firm's strategy and gain a better understanding and foresight into trading activities

Sourcing & Supplier Relationship Analyst

• Sep 2020 - Mar 2021

Forecast levels of demand for services and products and conduct research to source the best products and suppliers. I also support on running tenders, evaluate bids and make recommendations, based on commercial and technical factors. I help to negotiate and agree contracts, monitoring the quality of service provided and keep contract files and use them as reference for the future to build and maintain good relationships with new and existing suppliersKey Achievements: Develop strategies to make sure that cost savings and supplier performance targets are met - or exceeded, whilst undertaking value for money reviews of existing contracts and arrangements Ensure the security and sustainability of sources of essential products and services and forecast price trends and their impact on future activities Analyse data and produce reports and statistics on spending and saving Attend meetings, trade conferences and keep up to date with trends, innovations and regulation

Risk Consultant

• Mar 2020 - Sep 2020

I deliver expert-level advice to society in assessing and mitigating impact of risks in various business areas. I support society in implementing effective risk management controls, procedures, and strategies through the management of project’s operations. I lead and ensure the successful implementation of strategy for society wide policies. Following are my key achievements: ➢ Created an action plan for each other teams by complying with the information from reviews.➢ Enabled team in adhering to controls and fixed areas of weakness by leading action plans, including writing new controls declarations, rewriting existing procedures, and provoking new updates training.

Transformation & Compliance Consultant

• Sep 2019 - Mar 2020

I oversaw and ensured adequate delivery of risk training across retail risk division and updated Nationwide’s operational risk framework. I developed in-depth understanding of Nationwide’s historic and current governance and risk incidents and supported in producing control declaration outputs. Through restructuring of risk reporting process I evaluated and captured design and operational effectiveness of nationwide governance controls. Following are my key achievements: ➢ Developed workshops, hosted small group sessions, and provided training to product design and product regulation teams for adequate execution.➢ Optimised future training and placed new employees into framework team through the creation of new guides and process document.

Busness Banking Representative

• Aug 2018 - Aug 2019

I build and sustained highly empathetic relationships with business customers from corporate, limited companies, sole traders, and charities by providing exceptional services, comprising large cash transfers, various admin tasks to international trade set up. For flourishing businesses I provided digital solutions i.e. online banking, apps and online accounting software, whilst maintaining high standard of security, procedural, and operational knowledge and awareness. Following are my key achievements: ➢ Managed and realised successful implementation of initiatives across whole call centre.➢ Led and organised team in the absence of manager to meet overall job protocols. EXPERIENCE, CONT. Position 4Company Name (100 characters maximum)Nationwide Building Society

Personal Banking Manager

• Aug 2017 - Aug 2018

I surpassed level of customer service to deliver high quality customer interactions and experiences. I developed a strategy for contact by analysing data and identified business leads to propel overall business success. I standardised mechanisms to identify, report, manage, and mitigate risk within defined risk appetite by controlling risks within business area. Following are my key achievements: ➢ Delivered effective training to new PBMs for performance improvement and optimisation. EXPERIENCE, CONT.

Branch Manager

• Mar 2017 - Sep 2017

I created effective strategies, improved overall performance level, and monitored overall team’s activities. For conducting weekly team performance reviews I analysed key data through relevant bank systems and implemented change to attain first-rate business outcomes. I aided branch action planning to ensure prompt delivery and tracked performance of specific product initiatives. I efficiently contributed in monthly board meetings by preparing presentations and providing relevant/timely data. Following are my key achievements: ➢ Secured more customer registration on app via team leadership on the society’s newest digital initiative.➢ Recognised for training and coaching team to open accounts online with customers.➢ Delivered exceptional services as branch manager to ensure seamless working operations.➢ Flourished mortgage business by developing loan programmes, monitoring team performance, providing customer service, implementing sales strategies, and training staff. SKILLS & EXPERTISELinkedIn Skills & Endorsements helps other professionals and recruiters discover the expertise you have. Your LinkedIn connections will have an opportunity to endorse or recommend you based on these skills chosen so be sure to choose carefully. Skills are particularly important to include because they are also buzzwords/keywords within your industry that will stand out to hiring managers and increase your chances of getting through automated filters.

Customer Service Representative

• Oct 2014 - Aug 2017

Volunteer

• May 2014 - May 2015