Beryl Achieng
Customer Service Lead at Yellow Pages Kenya- Claim this Profile
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Topline Score
Bio
Credentials
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Google Ads Search Certification
SkillshopNov, 2022- Nov, 2024 -
Google Ads Display Certification
Skillshop exedeemNov, 2022- Nov, 2024
Experience
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Yellow Pages Kenya
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Kenya
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Book and Periodical Publishing
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1 - 100 Employee
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Customer Service Lead
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Sep 2021 - Present
Yellowpageskenya is a official business directory in Kenya that connect over millions of businesses, brands, products and services .It has both online directory and print directory where you can list your business to increase your online visibility and credibility of your business. Key responsibilities : Resolved customer complaints by offering creative solutions and incentives. Revived dormant accounts by re-establishing relationships with key decision-makers. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Identified customer needs by asking questions and advising on best solutions. Used consultative sales strategies to effectively overcome client objections and maximize sales activity. Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results. I have also acquired several skills that enables us to operate our role effectively and achieve our targeted goals, this includes : Good knowledge of computer program i.e Salesforce and telephone systems Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and address complaints. Show less
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Horizon Contact Centers Ltd
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Kenya
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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Customer Service Representative
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Jan 2021 - Jul 2021
Horizon Contact Centers is East and Central Africa's first state-of-the-art and fully on demand International Contact.Our services help clients achieve excellence in contact center operations and Business Process Outsourcing key responsibilities : Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Set up and activate customer accounts. Asked probing questions to determine service needs and accurately input information into electronic systems. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Educated customers on special pricing opportunities and company offerings. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Upheld quality control policies and procedures to increase customer satisfaction. Fielded customer complaints and queries, fast-tracking for problem resolution. Improved customer service wait times to mitigate complaints Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Show less
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Sun King Solar Solutions Inc
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United States
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Environmental Services
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1 - 100 Employee
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Sales Agent
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Jan 2020 - Dec 2020
Sunking is a solar energy company that provides solar lighting products, solar panels, smartphones to their customers through installments Key responsibilities: Engaged positively with each customer, providing professional and polite support for sales and service needs. Continuously met sales goals via strategic prospecting. Answered customer questions and responded quickly to problems and complaints in person, on phone and by email. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills. Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships. Offered product and service consultations and employed upselling techniques. Worked with off-site locations to find desired items for customers Show less
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Nafuu Mattress Supplies
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Nairobi County, Kenya
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Accounting Intern
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May 2018 - Sep 2018
I was here for attachment for the period of four months where I was involved in the following tasks for a period of four months: Processed payments, credits and other transactions using company software applications. Assisted with smooth preparation of monthly journal entries and accounts reconciliation. Checked and completed balance sheet reconciliations. Accurately inputted data into general ledgers under guidance of bookkeeper. Developed strong verbal and written communication skills, enabling forging of successful relationships. Used Microsoft productivity software. Applied regular updates to the accounting database. Verified and posted account transactions to prepare checks and maintain accounting ledgers. Assisted with end-of-year accounting and internal audit processing. Observed confidentiality rules in job duties to improve overall data integrity and meet regulations. Reconciled and reviewed operations data bases and accounting system records to calculate and determine accurate monthly revenues. Effectively resolved system errors upon identification using corporate procedures. Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues Show less
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Education
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2015 - 2019
Kisii University
Bachelor's degree, Accounting
Community
