Experience

Airnity

• Telecommunications
• 1 - 100 Employee

• Customer Experience Manager

  • Mar 2022 - Present

  Customer Success activities management: - OEM on-boarding coordination: - service launch coordination with MNOs - RFIs/RFPs management Customer Support activities management: - on-service technical requests - knowledge capitalization & transfer - XLA definition - Requirements definition for internal/external developments - RfIs/RfPs answers Customer Success activities management: - OEM on-boarding coordination: - service launch coordination with MNOs - RFIs/RFPs management Customer Support activities management: - on-service technical requests - knowledge capitalization & transfer - XLA definition - Requirements definition for internal/external developments - RfIs/RfPs answers



EasyMile

• France
• Information Technology & Services
• 200 - 300 Employee

• Support & Maintenance Manager

  • Apr 2017 - Feb 2022

  Worldwide S&M activities management and organization: - On-service support, maintenance operations and warranty requests - Programmed maintenance, equipment updates, recalls & retrofits - Spare part stock strategy - Maintenance training definition for knowledge transfer to the customers Vehicle lifecycle organization and follow-up: - Products configuration management - Obsolescence management Product maintenance plan definition (including LCC calculation) and improvement Suppliers ILS requirements definition and follow-up and internal maintainability audit organization during product development KPIs definition for products reliability and continuous improvement, performance follow-up and internal/external reportings Maintenance contract (including SLAs definition), commercial offers (including pre-sales and RFPs quotation) definition and spare parts catalog definition Show less



LGM

• France
• IT Services and IT Consulting
• 300 - 400 Employee

• Diagnostic & Maintenance Training Project Manager - Renault Trucks Defense

  • Oct 2016 - Mar 2017

  Conception and creation of all training facilities : trainings hands-out, user guides, training plans and schedule, training curriculae, visual aids and pedagogical componentsPlanification and coordination of the activities with other services and suppliers (trainings, maintenance documentation delivery)Respect of Time, Costs and Quality constraints.Implementation and follow-up of the KPIs.

• Industrial Transfer Project Manager - Alstom Transport

  • Oct 2014 - Sep 2016

  Transfert of Technology project coordination: - Customer audit organization and requirements definition - Industrial schemes strategy - Coordination among different actors (departments, suppliers, subcontractors) - Trainings definition, planning and follow up - Customer technical support definition and organization - Setting up of the management of obsolescenceQuotations for technology transfersEstablishment of Business Case to evaluate equipment repairability (LORA)Service Level Agreement implementation and costs estimationContinuous improvement & Costs optimizationRespect of Time, Costs and Quality constraints of the projects Show less

• Integrated Logistics Support Engineer - Alstom Transport

  • Sep 2014 - Sep 2016

  Preparation of ILS Management, Logistic Support & Maintenance plansDefinition of test benches, tooling, consumables and human resources to ensure maintenance of the equipmentDefinition of Logistics Support Analysis DatabaseDefinition of parts stocks to guarantee equipment availabilityCreation of technical publication & supplier follow upOptimization of the products Life Cycle Cost

• Site Patent Coordinator - Volvo Powertrain France

  • Mar 2013 - Sep 2014

  Volvo Powertrain France patent portfolio managementFacilitation of the activity with r&d teams (training, evaluation, ...)Freedom to operate analysies on ongoing and upcoming developmentsCompetitive intelligence, industry watch and investigations on potential patent infringementsDaily activities follow-up (reporting, statistics, ...)Implementation of new processes: - Simplification of patent filling process (reduction of leadtimes, inventors supports) - Implementation of proactive searches for patents on different projects - Reorganization of the freedom to operate process - Competitors intelligence on patent fillings Show less

• Configuration Management Engineer - Naval Group

  • Jan 2013 - Mar 2013

  Preparation of Configuration Management Plan:- Definition of roles and responsabilities- Definition of configuration management follow-up process- Definition and planning of configuration auditsImplementation of product breakdown structure (internal tool)Management of product evolutions follow-upRealization of configuration audits

• Troubleshooting Technical Publication Improvement Auditor - Airbus Helicopters

  • Nov 2012 - Jan 2013

  Audit and specification of customer needsImprovements axles proposals for the deliverable and the creation processAchievement of a benchmark of suitable software responding to customer needs

• Patent Support - Volvo Powertrain France

  • Jan 2012 - Oct 2012

  Powertrain France patent portfolio managementPatentability assessments (innovation protection, in progress cases follow up)Freedom to operate enquiriesCompetitor intelligence benchmark and studies on potential infringementsActivity reporting tool developmentNew processes implementation:- Easier filling process- Proactive searches for patentCommunication work on patent activities



Jaguar Land Rover

• Services & Aftermarket Trainee Engineer

  • Mar 2011 - Sep 2011

  Technical notes communication and assistance to Jaguar Land Rover France service network Development of a reporting and analysis tool for service network activity Implementation of weekly automatic reports sent to regional managers Development of a product quality monitoring tool (feedback analysis tool) Management of rework project on pre-production vehicles (Range Rover Evoque) Technical notes communication and assistance to Jaguar Land Rover France service network Development of a reporting and analysis tool for service network activity Implementation of weekly automatic reports sent to regional managers Development of a product quality monitoring tool (feedback analysis tool) Management of rework project on pre-production vehicles (Range Rover Evoque)



Maroc Transmission

• Morocco
• Retail
• 1 - 100 Employee

• Commercial / Export Trainee

  • May 2010 - Aug 2010

  Creation of a foreign commercial network (Gabon & Ivory Coast) Optimization on customer portfolio, depletion of dead stock Creation of a foreign commercial network (Gabon & Ivory Coast) Optimization on customer portfolio, depletion of dead stock



Toyota

• Indonesia
• Truck Transportation
• 700 & Above Employee

• Aftermarket Trainee Engineer

  • Jul 2009 - Apr 2010

  Technical assistance to Toyota France service network Management of trainings developments to service network employees Management of DMS software improvements (requirements listing, developers contacting, developments follow-up, ...) Development of service network activity reporting tools Technical assistance to Toyota France service network Management of trainings developments to service network employees Management of DMS software improvements (requirements listing, developers contacting, developments follow-up, ...) Development of service network activity reporting tools