Experience

ITC Management Group

• United States
• Information Technology & Services
• 1 - 100 Employee

• Sr. Scrum Master

  • Jun 2020 - Present

  • Facilitates Scrum Events including Sprint Planning, Daily Standups, Sprint Review, Sprint Retrospectives, Sprint Demos & Backlog Refinement.• Facilitates communication within the agile team, product owner and stakeholders by focusing on the scrum values of openness, honesty, and respect. • Uses Jira to monitor and track product development progress through different Sprint. • Ensures the effectiveness of product development processes by using the matrix to guide team communication and resolve impediments when necessary. • Together with the scrum team, defines, builds, tests, and deploys products while facilitating the continuous improvement, cadence and synchronization in the entire processes. • Coaches the scrum team to adopt effective communication strategies and interpersonal skills, contributing to improve team performance. • Support the production team by facilitating product roadmap meeting and release planning meeting when required.• Collaborate with the product owner to ensure the overall health of the product backlog and effective communication stakeholders.



Inotech Global

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Scrum Master

  • May 2018 - May 2020

  Organized and facilitated scrum team events and related meetings. • Assisted Product owners with backlog prioritization, backlog grooming, release planning.• Facilitated backlog grooming to achieve enough ready stories for the next sprint and reduce time of sprint planning. • Utilized JIRA, Confluence, SharePoint, excel, and PowerPoint to manage and share relevant communication with team members and stakeholders. • Monitored progress using the sprint report, velocity, burn up and burn down charts.• Coached the scrum team and stakeholders where necessary to agile practices as outlined by the Scrum Framework.• Managed the Scrum Event calendar to ensure all event meetings are held and stay within the time box.



Metro Social Media

• United States
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • Mar 2013 - Apr 2017

  • Worked with management to facilitate training and integrated legacy systems with new systems and processes.• Communicated project scope, schedule, and budget to all stakeholders.• Established and cultivated vendor relations to manage risk and promote productivity.• Evaluated Schedule and project performance while identifying opportunity for improvement.• Checked project compliance and reviewed contractor scope, materials, and pricing take-off for competitive bidding.• Evaluated product and process disadvantages and suggested solutions, including changes to processes, products or quality standards where warranted.



Green Mountain Energy Company

• United States
• Utilities
• 100 - 200 Employee

• Customer Account Representative

  • Dec 2011 - Feb 2013

  Coordinated with different departmental teams to produce better business outcomes that align with customer satisfaction. • Test business processes and recommend improvements where necessary. • Kept records of customer interactions, processed customer accounts and filed documents. • Collaborated with the team to quickly resolve customer complaints with appropriate action. • Effectively managed approximately 20 incoming calls daily. • Collaborating with account managers and submitting reports to upper management.