Bertica Lopez

Receptionist / Clerical at Northwest Cabarrus High School
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Contact Information
us****@****om
(386) 825-5501
Location
Charlotte Metro, US
Languages
  • English -
  • Spanish -

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Experience

    • United States
    • 1 - 100 Employee
    • Receptionist / Clerical
      • Jan 2019 - Present

      Greets families and staff, maintains files, orders supplies, copy and drafts correspondence.Greets general public and provides/assists and directs to the appropriate office.Answers telephone, takes messages and makes appointments for staff.Directs incoming calls to proper office or department for disposition.Provides general information regarding school system activities and programs to the public.Assists in entering data for staff.Assists staff with other clerical duties as requested.Perform a variety of office assistance tasks including: creating fliers about school events, provide internal communications with staff, have knowledge of school Ident-A-Kid sign in procedures, have a working knowledge of Wherebus to enter field trips.Maintain the master calendar for school events.Assist in coordinating substitute placement at the beginning of the day.Assists the Principal and Assistant Principal with clerical responsibilities as needed.Performs other related tasks as required.

    • United States
    • Primary and Secondary Education
    • 700 & Above Employee
    • School Nutrition Assistant
      • Feb 2018 - Jan 2019

      Wash and wrap fresh fruit; measure and cup canned fruitPrepare specialty fruit and assist in vegetable preparationAct as a cashier; count money for petty cash; open register; reconcile register at the end of the dayPrepare food for next day, clean and sanitize work areaClean kitchen equipment including dish room

    • Account Coordinator, Customer Service
      • Aug 2015 - Feb 2018

      Provide customer service by responding to requests.Order entry, preparation and maintenance of reports.Analyze data, research and resolve customer shipment risks and issues by working across various departments, escalating when needed.Manage and process credit / debit memos.Assist with special projects, as needed.

    • Planning / Sales Support Specialist
      • Jun 2001 - Jul 2015

      Answered department email box, scheduled conference rooms, faxed, filed and scanned documents.Answered, screened and routed incoming calls (approximately 50 extensions).Analyzed daily open order report for opportunities and risks and provided report(s) to Inventory Planning Manager, Sales Manager and/or Account Representatives. Identified, clarified and resolved issues and risks, escalating them as needed. Managed the purchase order receipts of all inventory and allocations to prioritize all customer requests and maximize revenue. System reporting using query tools and Excel reports. Analyzed inventory to determine requirements necessary to meet the business needs. Provided customer service and general accounting for Trackside return/exchanges, including processing of exchange orders, payments and refunds. Attention to detail ensuring accurate completion of multiple tasks by deadlines.Processed inbound EDI PO’s and outbound acknowledgments. Demonstrated proficiency in a wide range of computer applications. Provided administrative support to various departments with data entry, as needed.

    • Wholesale Account Manager
      • Jun 1999 - Jun 2001

    • Customer Service Representative
      • Sep 1993 - Jun 1999

    • 88 Team Scorer
      • Jan 1997 - Dec 2003

      Recorded each lap on a NASCAR provided scorecard that the 88 driver completed at each race.Maintained an identical team scorecard for Crew Chief complete with driver comments and pit information at each race.

Education

  • Rowan-Cabarrus Community College
    Business Administration and Management, General
    2015 - 2020
  • Father Lopez High School
    1984 - 1988

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