Bertha Yniguez
Manager of Commercial Lines at DiBuduo & DeFendis Insurance Brokers, LLC- Claim this Profile
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Bio
Nav Randh 🌉
Bertha’s several years of experience managing the Support Dept. and her close contact with the customer base enabled her to be a valuable member of the Product Team. In spite of her busy schedule, she accommodated project team members at a minute’s notice. Her dedication, motivation, and interest in the company make her an asset anywhere she goes.
LinkedIn User
During the 18 years I worked with Bertha I found her to be a very hard working individual, who never lost site of the goal or our customers’ needs. Bertha was very supportive when she agreed on a solution, but did not hesitate to voice her objection if she felt it was called for.
Nav Randh 🌉
Bertha’s several years of experience managing the Support Dept. and her close contact with the customer base enabled her to be a valuable member of the Product Team. In spite of her busy schedule, she accommodated project team members at a minute’s notice. Her dedication, motivation, and interest in the company make her an asset anywhere she goes.
LinkedIn User
During the 18 years I worked with Bertha I found her to be a very hard working individual, who never lost site of the goal or our customers’ needs. Bertha was very supportive when she agreed on a solution, but did not hesitate to voice her objection if she felt it was called for.
Nav Randh 🌉
Bertha’s several years of experience managing the Support Dept. and her close contact with the customer base enabled her to be a valuable member of the Product Team. In spite of her busy schedule, she accommodated project team members at a minute’s notice. Her dedication, motivation, and interest in the company make her an asset anywhere she goes.
LinkedIn User
During the 18 years I worked with Bertha I found her to be a very hard working individual, who never lost site of the goal or our customers’ needs. Bertha was very supportive when she agreed on a solution, but did not hesitate to voice her objection if she felt it was called for.
Nav Randh 🌉
Bertha’s several years of experience managing the Support Dept. and her close contact with the customer base enabled her to be a valuable member of the Product Team. In spite of her busy schedule, she accommodated project team members at a minute’s notice. Her dedication, motivation, and interest in the company make her an asset anywhere she goes.
LinkedIn User
During the 18 years I worked with Bertha I found her to be a very hard working individual, who never lost site of the goal or our customers’ needs. Bertha was very supportive when she agreed on a solution, but did not hesitate to voice her objection if she felt it was called for.
Experience
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DiBuduo & DeFendis Insurance Brokers, LLC
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United States
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Insurance
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100 - 200 Employee
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Manager of Commercial Lines
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2013 - Present
𝘖𝘯𝘦 𝘰𝘧 𝘵𝘩𝘦 𝘭𝘢𝘳𝘨𝘦𝘴𝘵 𝘪𝘯𝘥𝘦𝘱𝘦𝘯𝘥𝘦𝘯𝘵 𝘪𝘯𝘴𝘶𝘳𝘢𝘯𝘤𝘦 𝘢𝘨𝘦𝘯𝘤𝘪𝘦𝘴 𝘪𝘯 𝘊𝘢𝘭𝘪𝘧𝘰𝘳𝘯𝘪𝘢, 𝘱𝘳𝘰𝘷𝘪𝘥𝘪𝘯𝘨 𝘢𝘭𝘭 𝘭𝘪𝘯𝘦𝘴 𝘰𝘧 𝘪𝘯𝘴𝘶𝘳𝘢𝘯𝘤𝘦 𝘵𝘰 𝘢 𝘥𝘪𝘷𝘦𝘳𝘴𝘪𝘧𝘪𝘦𝘥 𝘨𝘳𝘰𝘶𝘱 𝘰𝘧 𝘤𝘭𝘪𝘦𝘯𝘵𝘴 𝘵𝘩𝘳𝘰𝘶𝘨𝘩𝘰𝘶𝘵 𝘵𝘩𝘦 𝘜𝘯𝘪𝘵𝘦𝘥 𝘚𝘵𝘢𝘵𝘦𝘴. Responsible for 75 employees consisting of Office Managers, Customer Service Representatives (CSR) and Assistants and oversight of managers across 10 offices on interviewing, training, continuing education, and staff retention. Show less
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Famous Software
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United States
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Software Development
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1 - 100 Employee
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Vice President
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2006 - 2010
𝘈 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘮𝘦𝘯𝘵 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘪𝘯 𝘕𝘰𝘳𝘵𝘩 𝘈𝘮𝘦𝘳𝘪𝘤𝘢 𝘸𝘪𝘵𝘩 𝘢 𝘧𝘶𝘭𝘭𝘺 𝘪𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘦𝘥 𝘢𝘤𝘤𝘰𝘶𝘯𝘵𝘪𝘯𝘨 𝘱𝘢𝘤𝘬𝘢𝘨𝘦 𝘧𝘰𝘳 𝘢𝘨𝘳𝘪𝘤𝘶𝘭𝘵𝘶𝘳𝘢𝘭 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴. 𝘍𝘰𝘳 𝘰𝘷𝘦𝘳 40 𝘺𝘦𝘢𝘳𝘴, 𝘵𝘩𝘪𝘴 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘩𝘢𝘴 𝘩𝘦𝘭𝘱𝘦𝘥 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘪𝘦𝘴 𝘶𝘯𝘥𝘦𝘳𝘨𝘰 𝘳𝘢𝘱𝘪𝘥 𝘵𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘪𝘤𝘢𝘭 𝘢𝘥𝘷𝘢𝘯𝘤𝘦𝘮𝘦𝘯𝘵𝘴.Managed Professional Services and Engagement Consulting, Support, Training, Custom Development, and Network Services Department teams. Responsible for working with managers in setting department goals. Guided and mentored managers in each of the departments to achieve their goals. Show less
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Director of Professional Services
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2004 - 2010
Managed team responsible for software installations at all new customer sites. Collaborated with sales staff in setting customer expectations for implementation services, training, and custom projects.
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Manager, Customer Support
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2000 - 2004
➢ Improved speed and effectiveness by leading training for new Windows software; maintained complete supportability across earlier non-Windows versions and legacy platforms. ➢ Evaluated unresolved calls and provided follow up for unresolved problems; served as on end-of-line call escalation resource.Implemented a customer survey to better assess customer satisfaction, resulting in consistent satisfaction ratings of 90%.
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Education
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California State University, Fresno
Bachelor of Science, Information Systems; Business Administration
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