Experience

Leigh Academy Blackheath

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Student Services Manager

  • Jan 2022 - Present

  United Kingdom



Bridging Gapz Africa

• Founder

  • Mar 2014 - Jan 2022

  Ghana Bridging educational and employment gaps in Africa through teaching, training, coaching and mentoring.



Ashmole International Academy

• Head Teacher

  • Sep 2016 - Jan 2018

  Tema West, Ghana



Write From The Heart

• United States
• Writing and Editing
• 1 - 100 Employee

• Children's Project Cordinator

  • Mar 2015 - May 2017

  Accra, Ghana



Christian Family Concern

• Civic and Social Organizations
• 1 - 100 Employee

• Senior Housing Officer

  • Aug 2010 - Sep 2013

  Acting Deputy in Operational Managers absence to ensure effective management of NGO project for young women in the UK. Providing training, mentoring, counselling and coaching in the area of personal development Identified and developed partnership opportunities with health care providers and the wider community Coordinated Community outreach work to promote services to young people and other related projects Participated in internal teams and external committees to resolve… Show more Acting Deputy in Operational Managers absence to ensure effective management of NGO project for young women in the UK. Providing training, mentoring, counselling and coaching in the area of personal development Identified and developed partnership opportunities with health care providers and the wider community Coordinated Community outreach work to promote services to young people and other related projects Participated in internal teams and external committees to resolve challenges and achieve the goals of the organisation. Responsible for working out small budget for organised activities to empower the young women and their children Weekly workshop consisted of delivering teaching and training clients with complex and emotional needs to develop independent living skills Designed tailored made support packages to aid in the personal, social, financial, domestic development of young women Accountable for implementing, monitoring and evaluating training programme’s delivered to customers Maintained strong links by liaising and collaborating with multi-agency teams: social workers, health professionals, education, Early Years, police and youth justice. Provided one-to-one employerability, career advice and personal training Monitoring and evaluating parenting and independent living programmes to ensure efficiency of service and delivery Adhering to legislative guidelines, covering child protection policies including Children’s Act 1989 and Children’s Act 2004 Responsible for the development of tailor made support packages and implemented, monitored and evaluated the training programme’s to raise inspirations of young women Show less



Holmdene Housing

• United Kingdom
• Education Administration Programs

• Key Worker/Education Advisor

  • Jun 2008 - Jul 2010

  London, United Kingdom I managed and coordinated a drop in-service as part of my role as a Key Worker for all clients on the NEET programme I provided IAG for young people to make informed choices about suitable courses and or relevant training or employment options. I liaised with various colleges, universities and training providers in order to build sustainable professional relationships that would benefit the young people. I used various working techniques and methodologies to engage with each individual. To… Show more I managed and coordinated a drop in-service as part of my role as a Key Worker for all clients on the NEET programme I provided IAG for young people to make informed choices about suitable courses and or relevant training or employment options. I liaised with various colleges, universities and training providers in order to build sustainable professional relationships that would benefit the young people. I used various working techniques and methodologies to engage with each individual. To build confidence and self-esteem and to raise aspirations. Sessions consisted of CV and interview techniques for college interviews and work related interviews. Work on the NEET programme supported improved achievement in education and better engagement in education. As a Key Worker I consistently acted as advocate for young people at police stations post-arrest. Supporting young people and their families during court hearings. Supervised young people serving community service by keeping regular contact with placement facilities. Accompanied them to interviews and appointments and trained as well as mentored to them through weekly sessions to gain independent living skills. Provided a child centred approach in order to ensure children and young people, as the end customers, remained the focus in all strategy and planning. Keeping records and producing monthly reports for the effective monitoring of each clients progress and development was an essential part of my job. Show less



Heritage Recruitment Limited

• Staffing and Recruiting
• 1 - 100 Employee

• Events Organisor/ Denton Wilde Sapte

  • Oct 2005 - Jun 2008

  London, United Kingdom Working alongside the Marketing Director for organising seminars for lawyers and solicitors Coordinated with staff to make arrangements for refreshments and meals at seminars Responsible for organising and providing an efficient service to all clients on arrival by directing them to the appropriate seminars Providing first point of contact and information service to all clients Meeting and greeting clients and making sure that they are fully satisfied with arrangements made for them… Show more Working alongside the Marketing Director for organising seminars for lawyers and solicitors Coordinated with staff to make arrangements for refreshments and meals at seminars Responsible for organising and providing an efficient service to all clients on arrival by directing them to the appropriate seminars Providing first point of contact and information service to all clients Meeting and greeting clients and making sure that they are fully satisfied with arrangements made for them Being the first point of contact for customers and clients, and providing them with the highest service standards to ensure the company has a good reputation and good feedback is received Show less



MBOLAW

• South Africa

• Assistant Play Scheme Co-ordinator

  • Aug 2005 - Feb 2006

  London, United Kingdom Deputised in the absence of the manager by overseeing the overall running of the project Provided summer programmes to children and young people on a local estate Organised and supervised after-school activities including educational visits and sporting events Facilitated on the day-to-day running of workshops e.g. music, dance and drama Assisted with planning, developing activities and delegating work to staff



Monsoon Accessorize

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Sales Advisor

  • Oct 2004 - Aug 2005

  London, United Kingdom Front line customer service, interacting directly with potential, new and existing clients Responsible for ensuring all customers have an excellent shopping experience and confidently close sales Actively following up on customer enquiries and delivering solutions for their individual needs Training new members on the sales team and ensuring that their knowledge and skills are enhanced to maximise sale revenue Resolving face to face, telephone and email queries quickly and to… Show more Front line customer service, interacting directly with potential, new and existing clients Responsible for ensuring all customers have an excellent shopping experience and confidently close sales Actively following up on customer enquiries and delivering solutions for their individual needs Training new members on the sales team and ensuring that their knowledge and skills are enhanced to maximise sale revenue Resolving face to face, telephone and email queries quickly and to completion Show less



Yorke Property Management

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Front Desk Receptionist

  • Jan 2002 - Sep 2004

  Marble Arch, West End UK Provided an excellent telephone service to all clients and prospective clients, offering a warm & friendly greeting to visitors. Ensuring an efficient running and operation of the Reception Desk and area. Fully adhering to all Health & Safety legislation relating to office work and implementing them where appropriate Responsible for answering all incoming calls promptly and operating an internal system disturbing messages to the appropriate departments using judgment of urgency… Show more Provided an excellent telephone service to all clients and prospective clients, offering a warm & friendly greeting to visitors. Ensuring an efficient running and operation of the Reception Desk and area. Fully adhering to all Health & Safety legislation relating to office work and implementing them where appropriate Responsible for answering all incoming calls promptly and operating an internal system disturbing messages to the appropriate departments using judgment of urgency. Provided reception duties on behalf of the team, providing face-to-face contact for visitors in a responsive and courteous manner. Represented the organisation by dealing with all clients and visitors with a high degree of professionalism Responded in a timely manner to all maintenance requests and passed Show less



Flight Options

• United States
• Aviation & Aerospace
• 200 - 300 Employee

• Booking Clerk

  • Jul 2000 - Dec 2001

  London Victoria Responsible for managing all incoming calls from new customers and existing customers enquiring about flight bookings Managed and arranged travel, including insurance and accommodation for all flights to various destinations Handled and processed payments over the telephone and credit card payments Advising clients on travel arrangements, e.g. visas and passports Organised and posted clients tickets in good time and followed up with an email and telephone where appropriate… Show more Responsible for managing all incoming calls from new customers and existing customers enquiring about flight bookings Managed and arranged travel, including insurance and accommodation for all flights to various destinations Handled and processed payments over the telephone and credit card payments Advising clients on travel arrangements, e.g. visas and passports Organised and posted clients tickets in good time and followed up with an email and telephone where appropriate Clients were informed if any changes took place that may have affected their booking Efficiently handled all relevant complaints via email, telephone and face-to-face Show less



Gap Inc./Gap

• Legal Services
• 1 - 100 Employee

• Advisory Sales Specialist

  • Oct 2000 - Jul 2001

  Bromley, United Kingdom Regents Street Front line Customer facing role providing styling choices in women and children's wear Possessing excellent product knowledge provided me with the ability to engage with all customers in order to meet their shopping needs Supported to build the confidence of certain customers groups by sensitively advising them on the appropriate cuts and styles of clothes suited to their shape and size. Took the responsibility at time to offer training to new colleagues on merchandise and shop floor… Show more Front line Customer facing role providing styling choices in women and children's wear Possessing excellent product knowledge provided me with the ability to engage with all customers in order to meet their shopping needs Supported to build the confidence of certain customers groups by sensitively advising them on the appropriate cuts and styles of clothes suited to their shape and size. Took the responsibility at time to offer training to new colleagues on merchandise and shop floor etiquette to build them up and develop a good working environment Provided up to date product information to customers on request Worked diligently and efficiently to drive store sales in order to achieve store targets Worked as a brand ambassador and represented the brand concept throughout the department Promoted special offers or store cards to all potential customers Delivered exemplary customer service to a wide and diverse group of customers Handled complaints and passed them on to the relevant store manager Show less



TOPSHOP TOPMAN

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Concessions Manager

  • Feb 1999 - Sep 2000

  Oxford Circus United Kingdom Responsible for the daily management of a small team of staff and the assigning of duties. Managed and motivated staff in order to increase a robust work force for the benefit of sales and ensure store efficiency. Analysing store sales figures. Developing, researching and implementing marketing strategies. Worked hard to maintain awareness of market trends and monitoring local competitors. Managed budgets set by Retail Area Managers. Responsible for addressing any potential… Show more Responsible for the daily management of a small team of staff and the assigning of duties. Managed and motivated staff in order to increase a robust work force for the benefit of sales and ensure store efficiency. Analysing store sales figures. Developing, researching and implementing marketing strategies. Worked hard to maintain awareness of market trends and monitoring local competitors. Managed budgets set by Retail Area Managers. Responsible for addressing any potential shrinkage and stock loss through theft or other means Maintained accurate records of all pricings, sales, and activity reports. Ensured all corporate and local regulations and procedures were met and complied with. Acted as cover for other Concessions within the department store to ensure efficiency throughout all departments. Used various sales techniques to secure sales and retain customer loyalty Show less