Experience

Diyalog 360 International Consultancy

• Türkiye
• Business Consulting and Services
• 1 - 100 Employee

• Assistant Project Coordinator

  • Aug 2019 - Present



Abdi Ibrahim Pharmaceuticals

• Türkiye
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Sales Representative

  • Aug 2017 - Dec 2017



DenizBank

• Türkiye
• Banking
• 700 & Above Employee

• Analysis Expert

  • Sep 2012 - Apr 2017

  * Parameter definitions; To make definitions of Products, Fee, Interest, etc. * Campaign definitions; Identification of individual and commercial card campaigns * University Projects, tests, operations and process follow-ups. * New Product and Project business development tests and move to production environment. * Transfer process from Citibank card holders to DenizBank * Card to card / Balance transfers. * Credit card manual Interest calculations. (Additional processing on returned) * Automatic payment, Period change, Customer and Employee Information updates, Transaction restriction. * Examination of card fee, Bonus and Miles problems. * Examination of expenditure objections * Resolved Campaign issues that are communicated by the customers to the Branch, Contact center and Customer satisfaction channel. * Credit card and Atm card usage problems. * Performing individual, commercial and entity statement checks. * PO cash card project studies, term and code definitions carried out on the process on the front face screens,, PO cash card usage problems that can be examined. * Informing customers by sending daily newsletter, SMS and e-mail. * Provide operational support by making necessary inspections on NewFace screens about card usage problems and PTT Bonus card. * DenizBank - In cooperation with Lufthansa, all processes related to the Miles & More card project; > Creation of customer numbers and loading of mil file. > Examination of all credit card usage and mileage problems. > The implementation of all necessary correspondence and information integration with Lufthansa under the scope of the cooperation. > Management of product related parametric processes via OCEAN system. USED BANK PROGRAMS Ocean Banksoft Inter-Vision Route Provus - NewFace NETA



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Authority

  • Apr 2011 - Aug 2012

  * Providing quick action and customer satisfaction by focusing on results for all the transactions made by the communication center, such as informing the customers about general problems of credit cards, foreign currency buying / selling, account movements, current campaigns, * Transferring the product to our customers with all the transparency of the product by providing necessary controls according to the insurance product that our customer needs and including it in the insurance (The monthly targets that we have provided for the insurance sales transactions are 4000/5000 TL and the target performed by us is 15000/20000 TL per month)