Experience

Credit Consultants Group NZ Limited

• New Zealand
• Financial Services
• 1 - 100 Employee

• Account Manager

  • Apr 2014 - Present

  Auckland, Auckland, New Zealand CREDIT CONSULTANTS GROUP NZ LTD As a “CALL AGENT”. April, 2015 promoted to “COLLECTOR SUPPORT / ACCOUNT MANAGER” Skills gained - Communication between the customer and the client - inbound & outbound calls. - Providing swift resolutions to customer's disputes through calls, emails & letters. - Collects consumer, commercial debt from clients. - Makes arrangements to settle overdue accounts. - Take escalated calls where English is not the debtor’s first language. -… Show more CREDIT CONSULTANTS GROUP NZ LTD As a “CALL AGENT”. April, 2015 promoted to “COLLECTOR SUPPORT / ACCOUNT MANAGER” Skills gained - Communication between the customer and the client - inbound & outbound calls. - Providing swift resolutions to customer's disputes through calls, emails & letters. - Collects consumer, commercial debt from clients. - Makes arrangements to settle overdue accounts. - Take escalated calls where English is not the debtor’s first language. - Providing ongoing training to the members of the call centre in information acquisitions & note taking. - Assist the call centre staff with complex calls, cases and queries. - Aid customers who fall victim to identity theft and fraud. - Facilitate multiple clients' types, their needs, collection rate, enquirers and resolutions. - Support other account managers with any client & customer queries. - Assist and improve new systems to the collection process and locating debtors. Achievements: - Maintaining and securing one of our company's oldest Clients in a 'Champion's Challenge' which consists of collecting the most in terms of revenue consecutively for 7 years. - Training new staff and collection operators. - Achieve a new standard in the Company’s suspected fraud process and its timely resolution. Show less



Fortitude Direct

• Team Leader - Independent Contracting Agent

  • Nov 2012 - Feb 2014

  Wellington & Wairarapa, New Zealand • Over a year experience in Direct sales (Face-to-face, door-to-door) • Controlling conversations, relating and closing to secure customer acquisitions • Handling objections, consolidation and KPI reports • Time and organizational skills • Environmental and professional control • Managing and training a sales teams of 2 to 6 • Managing business trips throughout the south of North Island • Managing a start-up business



Design Network Architects Snd Bhd

• Assistant Architect

  • Feb 2012 - Sep 2012

  Kuching, Borneo. • Currently is the Project Manager of four detached houses. Dealt personally with the clients and contractor on the design, documentation, claims and legal side of their proposed detached house. • Prepared building, tender, construction plans for the above residential for submissions to councils and construction on site. Managing contractual documents for submissions. • Design team for a wheel-chair accessible renovation of an existing detached house. Provided plan details and… Show more • Currently is the Project Manager of four detached houses. Dealt personally with the clients and contractor on the design, documentation, claims and legal side of their proposed detached house. • Prepared building, tender, construction plans for the above residential for submissions to councils and construction on site. Managing contractual documents for submissions. • Design team for a wheel-chair accessible renovation of an existing detached house. Provided plan details and floor layouts. • Part of the design team for the “Le Promenade” innovative terrace housing scheme in Borneo. Prepared presentation materials, schemes, layouts and mechanisms from with simple solutions. • Development team for the “Top Green, RH LTD.” and “Tabuan Tranquillity, IBRACO LTD.” residential scheme providing design options and CAD drawings to both presentations for clients and councils. • Dealt with the demands of traveling to different regions and actively engaged in photography for the firm’s finished buildings for award submissions. • Assistant of Publication to promote and provide photos and related information regarding projects to magazine publications. (Project can be reviewed at - http://digital.nstp.com.my/nst/books/120629nstred/#/9/) Show less



SHALIMAR KEBAB

• Front of House Staff/All-Rounder

  • Oct 2011 - Jan 2012

  Lower Hutt, Wellington Work involves food handling, valuable customer services and enquires and cleaning. Gave me an inside look into how a family-owned fast-food establishment operate in a mall.



SOCAA. Studio of Chua Architecture + Arts

• Assistant

  • Aug 2011 - Jan 2012

  Wellington, New Zealand • Design position to work on a house extension in Island Bay. Carried out on site surveys, mapping of terrain & trees, dealing with Sunlight Access Planes and boundaries regulations. • Dealt and familiarized with NZ building codes such as the NZS3604 and NZBC on a regular basis as well as with NZIA AAS & SCC. • Part of the design team for the interior design of a retail branch in Palmerston North. Worked on the conceptual design, the 3D modelling and preparation of materials to be… Show more • Design position to work on a house extension in Island Bay. Carried out on site surveys, mapping of terrain & trees, dealing with Sunlight Access Planes and boundaries regulations. • Dealt and familiarized with NZ building codes such as the NZS3604 and NZBC on a regular basis as well as with NZIA AAS & SCC. • Part of the design team for the interior design of a retail branch in Palmerston North. Worked on the conceptual design, the 3D modelling and preparation of materials to be presented to the client. Show less



THE TEMPT CENTRE

• Waiter / Barista

  • Aug 2011 - Jan 2012

  Wellington, New Zealand. An on-call position to work on a number of locations. I worked for functions and various events held in Te Papa, Parliament, Westpac Stadium and the Wellington Airport. Gained some valuable customer service experience dealing with enquires and food handling. Learned a great deal about the importance of service routes on large public or government buildings and function halls.



YANGTZE CHINESE RESTAURANT

• Waiter / Barista

  • Dec 2010 - Apr 2011

  Wellington, New Zealand A contemporary-Chinese cuisine restaurant & bar. I worked as an all-rounder with responsibilities such as front of staff, a cashier and food preparation. Other responsibilities include cash handling, barista experience. A clean and brightly lit front-of-house played a significant role in any restaurant. Worked in a hospitality field has improve my people skills, customer service skills and gives me an insight into the inner-workings and design layouts of a proper restaurant and bar in… Show more A contemporary-Chinese cuisine restaurant & bar. I worked as an all-rounder with responsibilities such as front of staff, a cashier and food preparation. Other responsibilities include cash handling, barista experience. A clean and brightly lit front-of-house played a significant role in any restaurant. Worked in a hospitality field has improve my people skills, customer service skills and gives me an insight into the inner-workings and design layouts of a proper restaurant and bar in Wellington. Show less



Design Network Architects Snd Bhd

• Assistant Architect

  • Jul 2009 - Jul 2010

  Kuching, Borneo • Assisted the Project Architect on the conceptual design for a renovation of a bridal boutique inside the ‘Forever Building’. Involvement went to the tendering stage. Provided construction plans and 3D models. • Project Manager for a ‘Facelift’ renovation for a 3-storey commercial building, ‘Forever Building’. Dealt with setting up weekly site meetings & inspections, writing weekly updates of performance reports, acted as a mediator between contractor and client, problem solving on-site… Show more • Assisted the Project Architect on the conceptual design for a renovation of a bridal boutique inside the ‘Forever Building’. Involvement went to the tendering stage. Provided construction plans and 3D models. • Project Manager for a ‘Facelift’ renovation for a 3-storey commercial building, ‘Forever Building’. Dealt with setting up weekly site meetings & inspections, writing weekly updates of performance reports, acted as a mediator between contractor and client, problem solving on-site and design complications and etc. (Project can be reviewed at - DNA, http://www.designnetworkarchitects.com/) • Design team for the interior layout and landscaping for the Sibu Heritage Museum, Sarawak, Malaysia. Worked on site surveying & analysis, material studies & selection and landscaping design for both exterior environment and interior design. Dealt with documentations of old artefacts, managing & relocating them, provide detail studies of maintenance and showcasing of such objects. Head Designer for the different showcase modules and provide detail layouts plans while maintaining easy accessibility. (Project can be reviewed at - http://thestar.com.my/news/story.asp?file=/2010/6/22/sarawak/6514434&sec=sarawak) • Worked on the master planning for residential and commercial developments, “Top Green”, both as a designer and a draughtsman to provide different schemes to the clients. Show less



UNITED COLLEGE OF SARAWAK

• Apprentice

  • Jun 2008 - Jun 2009

  Sibu, Borneo, Malaysia • Worked alongside with the Project Architect as a Head Design Team on the proposal of the “Sibu Wildlife Reserve” in Borneo, the Admission & Administrative office, and the Staff Hostels. • Dealt with the conceptual design of the reserve. Analysing, researching and identifying various local wildlife that were suitable to be contain in a new habitat. • Involved in researching and presenting various case studies of wildlife reserves management, food procurement, wastage &… Show more • Worked alongside with the Project Architect as a Head Design Team on the proposal of the “Sibu Wildlife Reserve” in Borneo, the Admission & Administrative office, and the Staff Hostels. • Dealt with the conceptual design of the reserve. Analysing, researching and identifying various local wildlife that were suitable to be contain in a new habitat. • Involved in researching and presenting various case studies of wildlife reserves management, food procurement, wastage & drainage, safety & emergency issues and finally the conservation of ecology and biodiversity of such habitat. • Analysing and developing the accessibility of the reserve to provide an on-going & exciting journey for both the visitors and the working staffs. • Further design involvement went to developing and providing food/feed procurement to the animals, drainage & wastage layouts, house for administrative offices and staffs’ hostel. Provided design plans and 3D models for presentations to clients. • Involved in the design, development and presentation of a small scale proposal of a multi-purpose use garage of a detach house. Provide detailed CAD drawings for tender and construction. • Worked as a Design Architect of several low-cost residential for staffs on a palm-oil estate in Bintulu, Borneo. Design and development on various housing schemes depending on the hierarchy of staffs. • Involved in the conceptual design of a triangular house-extension to an existing detach house in Sibu, Borneo. Providing various options and preparing CAD drawings for tenders. Show less



Design Network Architects Snd Bhd

• Intern

  • Jan 2009 - Apr 2009

  Kuching, Borneo • Worked on a Sports Complex and its adjacent residential 4-storey terraces. Both at the inception of the project and later at submissions levels to councils for approval. • H.I.P. Café, The Spring - Involved in the conceptual design for an eatery in a local shopping mall. Prepared presentation materials for clients’ briefing. • Rewi’s Porch Extension - Carried out on site survey and initial design sketches for entrance roof structure for a detach house. • Involved and… Show more • Worked on a Sports Complex and its adjacent residential 4-storey terraces. Both at the inception of the project and later at submissions levels to councils for approval. • H.I.P. Café, The Spring - Involved in the conceptual design for an eatery in a local shopping mall. Prepared presentation materials for clients’ briefing. • Rewi’s Porch Extension - Carried out on site survey and initial design sketches for entrance roof structure for a detach house. • Involved and assisted the design architect on presentation materials and drawings for 3-storey housing schemes in Borneo. Show less



FOUR LEAVES BAKERY SDN. BHD

• SALES SUPERVISOR

  • Feb 2005 - Aug 2005

  Kuala Lumpur, West Malaysia A departure compared to my other side-jobs, it did manage to teach me the importance of maintaining freshness of pastries and other baked goods. The layout of well-oiled kitchen/bakery environment worked hand-in-hand with the sales at the front of house. It taught me the importance of a semi-transparent environment between the sales and production of food.



KENNY ROGERS RESTAURANT

• WAITER, BARISTA and ALL-ROUNDER, promoted to ASSISTANT SUPERVISOR (FRONT OF HOUSE)

  • Jan 2004 - Jun 2004

  Kuching, Sarawak, East Malaysia I was hired from the ground up. As an all-rounder, the job taught me the importance of presentation, cleanliness and food preparation for starters. Once I was promoted, the job responsibilities included stock count, job shift scheduling, daily and weekly reports. Food preparation and sales were located at the same area, thus a clean-working environment was essential. The restaurant layout played a role such as providing a maximum frontage towards the street to gather more customers.