Experience

Advocate Medical Group

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Contact Center Representative

  • Jun 2017 - Present

  In the roll of a Contact Center Representative -Responsible for resolving customer inquiries while treating callers with dignity and respect -Assist patients in scheduling appointments with their provider as well as for any necessary testing required -Submit messages to clinical staff regarding patients requests -Requests orders/referrals and medication refills for patients -Page on call physicians -Schedule appointments at Advocate Clinics at Walgreens In the roll of a Contact Center Representative -Responsible for resolving customer inquiries while treating callers with dignity and respect -Assist patients in scheduling appointments with their provider as well as for any necessary testing required -Submit messages to clinical staff regarding patients requests -Requests orders/referrals and medication refills for patients -Page on call physicians -Schedule appointments at Advocate Clinics at Walgreens



ACA Marketplace Enrollment Solutions

• Bedford Park, Il.

• Insurance Agent

  • Oct 2013 - Jun 2017

  ACA Marketplace is an independent on-line insurance broker that assists individuals with enrolling in individual health insurance plans for themselves and their families. In the roll of Insurance Agent: -Aided individuals with inquiries regarding the affordable care act. -Quote subsidy estimates that individuals may be eligible to receive. -Collect data under HIPPA guidelines -Provide information and enroll clients on and off the healthcare marketplace. -Educate clients about auto coverage options available. -Market and assist seniors needing Medicare coverage for Medicare part B and part F. -Monitor on-line chat site to support customers with inquiries. -Proficient with Microsoft Excel, Word, 10-key adding machine. Show less



Staff Management | SMX

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Production/Machine Attendant

  • May 2013 - Dec 2013

  As a Machine Attendant: -Manufacture of novelty ice cream treats for retail distribution -Ensure production quotas are attained. -Maintain continuous machine operations, performing repairs and clearing blockages. As a Machine Attendant: -Manufacture of novelty ice cream treats for retail distribution -Ensure production quotas are attained. -Maintain continuous machine operations, performing repairs and clearing blockages.



Computershare

• Australia
• Financial Services
• 700 & Above Employee

• Investment Services Representative

  • May 2006 - Jun 2009

  As an ISR:-Successfully handled up to 75 customer requests on a daily basis.-Responded to client requests concerning their stock holdings.-Replace stale dated checks, issue certificates, issue paperwork necessary to perform transactions. -Assist holders with inquiries regarding company website.-Managed Excel database to monitor, search and resolve customer objections.-Monitored database of cancelled checks for fraudulent purposes.-Resolved customer inquiries through e-mail, phone, and on the workflow system.-Maintained spreadsheets of replaced items for overseas offices in Australia and the United Kingdom. Show less

• Stock Options/Reconciliation Specialist

  • Jul 1998 - May 2006

  As a Stock Options Specialist:-Received and processed 50 to 75 items daily from corporate option requests.-Acknowledge shares electronically via the DWAC system. As a Reconciliation Specialist:-Balanced corporate accounts for stock companies of numerous, rotating between cash and share balancing.-Maintain electronic list of up to 100 daily transactions for various companies.-Collect data to approve payable items for shareholders. -Collaborated with Compliance area to prevent fraudulent check activity.-Completed daily exposure reports of unreconciled entries and reported to management on a daily basis. -Balanced ACH and EFT fund activity on a daily basis. -Verified, and corrected monetary and account balance differences, including notifying the areas affected, to correct the balance discrepancies. Show less



BMO U.S.

• United States
• Banking
• 700 & Above Employee

• ATM Service Technician

  • Mar 1994 - Jun 1998

  As an ATM Service Technician-Performed daily maintenance on twelve downtown ATM machines.-Balanced daily ATM withdrawals and deposits.-Coordinated service issues with engineers on weekends/holidays to ensure maximum machine availability.-Maintained supply inventory for downtown and outlying locations.-Packaged and coordinated pick-up for off-site storage of files, maintaining records for retrieval.-Handled Federal Reserve cash for replenishing machines.-Provided on-call support on weekends to guarantee continuous machine operations. Show less

• Lead Teller - Lockbox

  • Sep 1985 - Mar 1994