VP, Product Engineering

• Sep 2012 - Present

Technology Director

• Jan 2001 - Sep 2012

• Project management using PMBOK and agile methodologies. • Solution architecture and SOA development on a number of key projects ($2M to >$10M) with public and private sectors clients such as the Ministry of Attorney General (MAG), Ministry of Transportation (MTO), CIBC and the San Diego Police Department. • Strategic consulting, including legacy system migration strategy and business case development. • Project management using PMBOK and agile methodologies. • Solution architecture and SOA development on a number of key projects ($2M to >$10M) with public and private sectors clients such as the Ministry of Attorney General (MAG), Ministry of Transportation (MTO), CIBC and the San Diego Police Department. • Strategic consulting, including legacy system migration strategy and business case development.

Architect / Development Lead

• Apr 1993 - Dec 2000

• Chief architect of n-tier ICE Contact Center platform, which unifies handling of multi-channel communications, including PSTN calls, emails, web/IP calls, text chats and routes them to agents with the most skills to handle the interactions. Call workflow is designed with an intuitive, graphical Workflow Designer. Agents are equipped with a Java-based "PC Phone" to manage phone, email and Web chat communications. • Product successfully installed in small and major call centers across Canada, US and Europe. Show less

Senior System Engineer

• Oct 1990 - Apr 1993

• Developed IVR applications for nation-wide hotel booking, beer store locator and community information services. • Pioneered development of a Chinese discrete word voice recognition audiotext system. • Developed IVR applications for nation-wide hotel booking, beer store locator and community information services. • Pioneered development of a Chinese discrete word voice recognition audiotext system.