Experience

Red Deer Polytechnic

• Canada
• Higher Education
• 400 - 500 Employee

• Senior Strategic Projects Manager

  • Nov 2022 - Present



Red Deer Polytechnic

• Canada
• Higher Education
• 400 - 500 Employee

• Project Business Analyst

  • Jan 2021 - Jul 2021

  Provided consulting services to implement online employee timesheet submission within the College’s HR Banner system. Services included identifying required Banner HR configuration parameters, documenting various user case scenarios, assisting in configuring automated custom email notifications using Banner BCM and providing system and user documentation. Also assisted in reviewing the use of assessment management software as part of the College’s remote learning deliverables. Provided consulting services to implement online employee timesheet submission within the College’s HR Banner system. Services included identifying required Banner HR configuration parameters, documenting various user case scenarios, assisting in configuring automated custom email notifications using Banner BCM and providing system and user documentation. Also assisted in reviewing the use of assessment management software as part of the College’s remote learning deliverables.



Digital 55

• Canada
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Learning Technology Facilitator

  • May 2020 - Nov 2020

  Provided expertise in the development of custom curriculum on delivering effective online instruction. Facilitated weekly webinars and workshops on online training delivery software and methodology for an Ontario Provincial Ministry. Provided expertise in the development of custom curriculum on delivering effective online instruction. Facilitated weekly webinars and workshops on online training delivery software and methodology for an Ontario Provincial Ministry.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• • Jan 2017 - Jan 2019

  As part of the global Human Resource Information Systems team, I partnered closely with Canadian employees within Human Resources, Benefits Administration, Payroll, Compensation and Commissions. I was responsible for data management, operation and documentation of various applications developed on the Xerox Canada legacy mainframe and shared MS Access databases. Working with third party consultants, other members of HRIS, and Canadian stakeholders I participated in project activities transitioning Canadian HR processes including Benefits from national legacy systems to a global employee management system using Oracle Fusion. Show less

• • Feb 2014 - Dec 2016

  I partnered with various members of the Talent and Culture team developing and delivering new learning initiatives supporting the development of Canadian employees. This included support for e-learning course development (video production and course storyboarding), project management for major learning initiatives such as the rollout for the new Xerox Oracle system, administration of Canadian content on the global LMS, development and launch of social media learning programs, development and delivery of live classroom workshops, and technical/reporting support for employment diversity initiatives and onboarding processes. Show less

• • Jan 2010 - Jan 2014

  I managed a team of Product Service Managers, each with a product portfolio responsible for planning and implementing service processes such as learning initiatives for new Xerox products, managing financial processes and KPIs for Xerox post-sale revenue and managing high level customer/product escalations. Product portfolios ranged from desktop multifunctional printers to Continuous feed production systems. In addition to the team of PSMs, I also managed multiple technical teams in Toronto, Montreal and Saint John that directly supported Canadian customers and field technicians by providing second level support and/or engaging global Xerox engineering resources. Show less

• • Mar 2003 - Dec 2009

  Managed, coached and mentored teams of technical analysts and customer trainers responsible for presale support and implementation of customer solutions. Major responsibilities included management of operational performance to achieve business KPIs; team personnel processes, development of customer programs and customer escalation management. Highlights of customer programs developed include network connectivity services, colour consulting services, remote customer desktop application support and remote customer implementation services. Initially located in Edmonton, I managed teams located in four major centres in Western Canada and then relocated to Ottawa in 2007 to manage teams in Ottawa and the Atlantic provinces. Show less

• • May 1994 - Feb 2003

  Member of a field analyst team that supported the successful implementation of printing system solutions ranging from departmental printers to high speed centralized production that included hardware and various document workflow software enablers. Support responsibilities encompassed pre-sales presentations, workflow analysis, technical assessments, implementation planning and delivery, customer training and post-sales solution support. As a team lead, I worked closely with various internal sales and service teams, other regional field teams, and National Technical Support Operations located in Toronto. Show less



Government of Alberta

• Canada
• Government Administration
• 700 & Above Employee

• Technical Support Analyst, Alberta Education

  • May 1984 - May 1994

  I was responsible for workstation and networking support to personnel of the Department of Education located in multiple offices across the province of Alberta. This included technical and application support to users, assisting in the formalization and implementation of new policies, project lead on new initiatives, processing acquisitions using Alberta Government Procurement procedures and guidelines, and delivering user training on standard and customized workstation applications. I was responsible for workstation and networking support to personnel of the Department of Education located in multiple offices across the province of Alberta. This included technical and application support to users, assisting in the formalization and implementation of new policies, project lead on new initiatives, processing acquisitions using Alberta Government Procurement procedures and guidelines, and delivering user training on standard and customized workstation applications.