Experience

Trust Payments

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Finance Operation Officer

  • Mar 2023 - Present

• Junior Finance Operations Officer

  • Aug 2021 - Mar 2023



FTIAS

• Malta
• Financial Services
• 1 - 100 Employee

• Supplier Relations Specialist

  • Mar 2020 - Jul 2021

  - Plan daily work and co-ordinate tasks related to assigned duties as required, whilst ensuring that all deadlines and targets are adhered to.- Take over destination responsibility in the event that the responsible officer is out of office.- Ensure that the job is being done accurately and efficiently for all destinations within the team’s responsibility.- Ensure that product/process knowledge is kept up-to-date (in conjunction with the CR / PMT teams respectively) and documented for ease of reference.- Liaise with superiors about process inefficiencies and suggest further process improvement.- Support superiors in any issues related to the assigned team members.- Deliver continuous on-the-job training to team members to bridge existing knowledge gaps.- Identify training requirements through the continuous monitoring of the team’s performance and individual staff development vis-a-vis destination requirements.- Coach and mentor, motivate and inspire staff within the team with the ultimate aim of successful attaining the section’s KPIs.- Liaise and update superiors on the development and progress of team members, in order to maintain a healthy and constant development of the team.- Any other task assigned by the Section Manager.- Co-ordinate overtime when required. Show less

• Supplier Relations Co-ordinator

  • Apr 2018 - Feb 2020

  - Plan daily work and co-ordinate tasks related to assigned duties as required in case of new trainee officers and officers who are absent due to sick leave or personal leave.- Deliver continuous on-the-job training to section colleagues.- Monitor performance of immediate co-workers. Pro-actively suggest training with the aim of bridging the gap between current situation and desired outcome.- Support with Inter-company Reconciliations, Account Maintenance, and other high level accounts payable tasks.- Liaise with Operations Team Leader about any colleagues performance issues.- Follow up planned work and ensure that all deadlines and targets are adhered to.- Act as a reference point for the Customer Relations Team, in relation to the handling of complaints received from clients and supplier.- Ensure that product/process knowledge is kept up to date as this role requires the person to be the expert of the area of responsibility assigned to them.- Liaise with Process Specialists about process inefficiencies and suggestions for improving such processes.- Support Operations Team Leader and Manager in any issues related to the assigned team members. Show less

• Account Officer – Supplier Relations

  • Jan 2013 - Mar 2018

  - Plan daily work and co-ordinate tasks related to assigned duties.- Assist junior staff.- Review incoming emails and act appropriately on them to adhere to the departmental targets.- Check new accommodation, transfers, round trips and tuition contracts and set up supplier accounts in the reservation and accounting system.- Check and review margin and discrepancies.- Monitor incoming invoices and ensure that these are processed on time for payments.- Prepare payments as per suppliers’ billing agreements.- Control of deposits to ensure that recovery of issued funds have been paid out and subsequently fully recovered.- Maintaining of supplier accounts by reconciling any disputes and clearing pending balances.- Check and process Customer Complaints.- Handle inter-company reconciliations. Show less

• Technician – Supplier Invoice Processing

  • Jul 2012 - Dec 2012

  - Reviewing invoices featuring discrepancies when compared to the original contractual arrangement (over or under charge) in order to verify the correctness of invoices.- Carrying out manual posting of invoices in instances in which these are not found on the relevant computer programmes- Processing of invoices featuring Moves of clients from originally selected hotels and destinations to newly identified ones.- Authorizing short-payments by documenting the calculation carried out.- Reviewing of additional problem invoices that may be identified from time to time.- Review processed invoices to ensure that these have been closed adequately.- Communicating with staff members in other Sections in order to correct any inaccuracies hindering the processing of the invoices. Show less

• Data Processing Clerk

  • Nov 2011 - Jun 2012

  - Input requested information into the invoicing system, to verify whether the amount requested in the invoice matches the amount on the system.- Process the necessary invoices in a timely and efficient manner to ensure that the relevant counts and targets are met.- Close matching invoices by submitting the detailed amounts for the payment process.- Direct invoices presenting discrepancies between amounts presented on the invoice and amounts on system for further investigation and resolution.- Analytically review and process information presented in the invoices to avoid classification of invoices as problematic when unnecessary. Show less