Experience

expressPay Ghana Limited

• Ghana
• Financial Services
• 1 - 100 Employee

• Customer Experience /Operations Associate

  • Sep 2017 - Present

  - Identify and assess customer needs to achieve satisfaction - Build and maintain sustainable relationships with clients through open and interactive communication - Handle customer complaints and keep accurate records of all correspondence with customers -Maintain and update customer database - Generate sales lead - Identify and assess customer needs to achieve satisfaction - Build and maintain sustainable relationships with clients through open and interactive communication - Handle customer complaints and keep accurate records of all correspondence with customers -Maintain and update customer database - Generate sales lead



Accra Metropolitan Asssembly (AMA)

• Office Assistant

  • Nov 2016 - Mar 2017

  Key Responsibilities - Welcome visitors and direct them to appropriate unit - Attend to clients and handle their enquiries - Type documents and reports - File, make photocopies and print various document Key Responsibilities - Welcome visitors and direct them to appropriate unit - Attend to clients and handle their enquiries - Type documents and reports - File, make photocopies and print various document



Centre for Pregnancy &Childbirth Education (NGO)

• Administrative Assistant

  • Sep 2015 - Sep 2016

  Key Responsibilities - Represent the organization at meetings and write the minutes - Assist the organization in organizing its seminars, outreaches and other programs - Write project proposals, reports and all letters - Assist in the recruitment and selection process of the organization - Manage incoming and outgoing phone and e-mail communication - Website update with relevant information - Manage petty cash account and balance the accounts - Cash and cheque deposits at the bank - Schedule meetings and appointments - Filing, making photocopies and printing of various document