Experience

Fides Treasury Services

• Switzerland
• Financial Services
• 1 - 100 Employee

• Chief Information Officer

  • May 2021 - Present



Lufthansa Group

• Germany
• Airlines and Aviation
• 700 & Above Employee

• Head of Distribution & Payment IT Solutions

  • Oct 2017 - Apr 2021

  Leading 45+ IT specialists (Product, Project and Service Management) across 5 teams of in 3 countries. Working with agile methodologies, waterfall projects and according ITIL standards. Collaborating with global and niche IT providers in the USA, India and Europe. Promoting and living a transformational leadership style. Implementing, operating and servicing... ...Payment solutions for Lufthansa Groups airline customers in e-commerce, physical POS on ground and air ...Distribution solutions for Lufthansa Group and travel agents selling flight tickets and extra services



Swiss International Air Lines

• Switzerland
• Airlines and Aviation
• 700 & Above Employee

• Certified KAIZEN Promotion Officer IT Division

  • Oct 2014 - Jun 2018

  Responsible for promotion, planning and execution of KAIZEN (process optimization) activities within SWISS' IT unitsResponsible within SWISS' KAIZEN Development Team organization for the CFO divisionCertified onsite KAIZEN training by Shingijutsu USA in Nagoya, Japan

• Head of IT to Business Alignment Sales & Distribution

  • Oct 2015 - Sep 2017

  - Responsible for a project manager team of 8 people executing projects for the business divisions sales as well as distribution.- Coordinate IT activities for sales & distribution- Main focus in AIRLINE DISTRIBUTION IT: Direct Connect technologies, Online Booking Engines, Online Travel Agents, Support Systems (e.g. caching solutions, dynamic packaging), etc.- Main focus in AIRLINE SALES IT: additional revenue through new products / fares / services, reporting of sales activities and performance

• IT Delivery Program Manager Commercial

  • Sep 2014 - Sep 2015

  Program Manager with overall IT delivery responsibility for SWISS' Commercial Strategy including swiss.comProgram planning, management, co-ordination and delivery of a program consisting of several projects Internal Program Test Coordinator with end 2 end responsibility (test scope, timelines, resource mix internal/external, test execution, etc.)Ensuring that the alignment and support of the SWISS’ IT strategy including key stakeholders engagementGuiding and supporting other areas of program/project management Supporting the management and planning of all aspects of the delivery, including staff and supplier resources, budget, measurement and evaluation of the individual projects within the program.

• Project Manager & Business Analyst

  • Feb 2013 - Aug 2014

  Business Analyst and Project Manager within an IT to Business Alignment team focusing on introducing Added Value Services and generating Ancillary Revenues in a strategic project with global impact. Overall full-time project duration: 1.5 years.Business Focus- Responsible for the Business Analysis of new product ideas including areas like aircraft interior, sales, legal & policies, station/ground operations, cabin crew, product management, etc.- Responsible Project Manager for the successful product implementation within involved business unitsIT Focus- Requirements Engineering and translation of Business ideas into project / IT requirements- Responsible for product implementation on IT reservation and check-in systems (HP products)- Providing overall project expertise from project planning and execution, stakeholder management, test planning and executionHighlights- Leading workshops with internal and external Sales Force in Asia, North America and Europe- Providing technical solutions for very complex requirements (e.g. automated re-seating of PAX in irregularities)Acquired knowledge- Commercial Airline processes, technologies and players (e.g. GDS, ATPCO, EMD, SSR, US DOT, …)- Airline systems HP axsRes/axsControl, Amadeus, ATPCO, EMD UX, …- Requirements Engineering Certification with BPMN 2.0 process modeling skills



Credit Suisse

• Switzerland
• Banking
• 700 & Above Employee

• Head Management Support & Reporting

  • Jan 2011 - Dec 2012

  Heading an English and German speaking department ‘s staff unit with 5 direct reports within a global Private and Investment Banking Operations organization.- Strict and efficient cost and risk management for 450 employees / 80 mCHF total budget- Improvements regarding risk, satisfaction and performance through implementation and optimization of assessment and steering instruments (Dashboard, KPI, KRI)- Realization of the bank’s strategy by planning and executing reorganizations with up to 1’500 employees- Development and shaping of the department by defining, leading and successfully implementing projects, initiatives and - concepts within the range of process optimization, IT software upgrades / developments, leadership, off-shoring, risk & people assessments and communication- Supporting and facilitating the Senior Management in executing the area’s strategy by analyzing, evaluating and preparing decisions and representing the management in committees / meetings- Successful optimization of operative processes within the client reporting production, raising the service quality and achieving yearly savings of 130 kCHF- Knowledge transfer and performance improvements through training of employees in tools and processes as well as specialst and interdisciplinary topics

• Head Reporting and staff Management Support

  • Sep 2008 - Dec 2011

  Heading an English speaking, operative daily business team with 3 direct reports and working within a department’s management support team within the Swiss Private Banking Operations organization- Strict and efficient cost and risk management, definition of Key Performance Indicators- 60% cost savings within client reporting production over 1,5 years- Definition of and responsibility for a new strategy for the monthly production of documents for special clients- Improving the prediction quality of staff and expenses development by programming a partly automated forecast- Optimal preparation of the department for crisis scenarios (e.g. IT blackout, pandemic)- Development and shaping of the department by defining, leading and successfully implementing projects, initiatives and concepts within the range of process optimization, IT infrastructure migration, risk & compliance assessments, communication, employee and management events (up to 160 people)

• Trainee

  • Nov 2007 - Sep 2008

  Credit Suisse trainee program for university graduates- Leading of projects to increase revenues and market share- Supporting the cost center controlling, preparation of management, risk and daily business reports- Improving internal communication by implementing a self developed concept as well as organizing trainings, management and team events



T-Systems International

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Student Trainee

  • May 2005 - Oct 2007

  - Supporting the strategy development to commercialize search engine optimization (e.g. Google) and applying it to Europe’s biggest full-service broadcaster (TV, radio, internet) - Design of a new product (Internet Content Management System) for the Deutsche Telekom AG product portfolio - Maintain T-Systems internal Content Management System - Write and publish online articles - Organize IT workshops - Supporting the strategy development to commercialize search engine optimization (e.g. Google) and applying it to Europe’s biggest full-service broadcaster (TV, radio, internet) - Design of a new product (Internet Content Management System) for the Deutsche Telekom AG product portfolio - Maintain T-Systems internal Content Management System - Write and publish online articles - Organize IT workshops



avodi GmbH

• Switzerland
• IT Services and IT Consulting

• CEO/founder

  • Apr 2002 - Dec 2003

  Sale and technical software setup to sell tickets (e.g. theater, cinema, concerts) in Germany, Switzerland and France; Design and realization of internet pages; Development, sales and support of own and 3rd party content management system; 1st and 2nd level IT support; IT consulting for medium-size companies to improve their processes and reduce costs Sale and technical software setup to sell tickets (e.g. theater, cinema, concerts) in Germany, Switzerland and France; Design and realization of internet pages; Development, sales and support of own and 3rd party content management system; 1st and 2nd level IT support; IT consulting for medium-size companies to improve their processes and reduce costs