Experience

junokai GmbH

• Germany
• Business Consulting and Services
• 1 - 100 Employee

• Senior Consultant

  • Feb 2022 - Present

  junokai is a consulting company which supports clients in all customer service areas. junokai’s mission is to advise companies in all customer service areas. This is the case whether we consult on customer management, customer service or customer service center issues. Furthermore, we also do consulting work for call center contractors and both sides if there is a collaboration between clients and contractors. We concentrate on service quality, as it is perceived by customers, because the customer decides whether service is good or bad. Show less



StepStone Deutschland GmbH

• Head of Sales DECH HoGa

  • Oct 2020 - Jan 2022

  Sales responsibility for the HoGa job boards "hotelcareer" and "gastrojobs" of the former yourcareergroup in Germany and Switzerland Sales responsibility for the HoGa job boards "hotelcareer" and "gastrojobs" of the former yourcareergroup in Germany and Switzerland



YOURCAREERGROUP GmbH

• Head of Sales DACH

  • Aug 2019 - Oct 2020

• Head of Sales Germany

  • Nov 2018 - Jul 2019



Universitätsmedizin Rostock (UMR-Versorgungsstrukturen GmbH)

• Geschäftsführer / Managing Director

  • Sep 2017 - Oct 2018

  Development of new, cross-sectoral forms of healthcare provision - e.g. telemedicine concepts for different patient groups Development of new, cross-sectoral forms of healthcare provision - e.g. telemedicine concepts for different patient groups


Convergys
• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee
• Senior Sales Manager

  • Feb 2017 - Aug 2017


buw operations Wuppertal GmbH, a convergys company

• Site Director

  • Nov 2015 - Jan 2017

  Responsible for a call centre service site (approx. 300 emploee in BPO) of the buw group and since 08/16 convergys in Wuppertal. (fill P&L) Responsible for a call centre service site (approx. 300 emploee in BPO) of the buw group and since 08/16 convergys in Wuppertal. (fill P&L)



buw operations Wuppertal GmbH / buw operations Frankfurt a.M. GmbH

• Site Director

  • Dec 2014 - Jul 2016

  Responsible for two call centre service sites (approx. 450 emploee in BPO) of the buw group in Wuppertal and Frankfurt a. M. Key account management for a global telecommunication and a global automotive player. buw is in germany the 3rd biggest BPO provider with approx. 6.000 emploee, based in germany with international sites Responsible for two call centre service sites (approx. 450 emploee in BPO) of the buw group in Wuppertal and Frankfurt a. M. Key account management for a global telecommunication and a global automotive player. buw is in germany the 3rd biggest BPO provider with approx. 6.000 emploee, based in germany with international sites



Invoco Sales GmbH, a xerox company

• SBU Manager

  • Sep 2014 - Nov 2014

  Responsible for a german customer service site (full P&L) in an intl. environment for one of the market leaders in telecommunication hard- and software. Responsible for a german customer service site (full P&L) in an intl. environment for one of the market leaders in telecommunication hard- and software.



buw operations Leipzig GmbH

• Site Director

  • Nov 2012 - Aug 2014

  Responsible for two call centre service sites (approx. 1.000 agents) of the buw group in Leipzig - a big service provider (BPO) with app. 6.000 emploee, based in germany with international sites - and BPO key account management for a global telecommunication player Responsible for two call centre service sites (approx. 1.000 agents) of the buw group in Leipzig - a big service provider (BPO) with app. 6.000 emploee, based in germany with international sites - and BPO key account management for a global telecommunication player


Hochschule/University Bremerhaven
• uni. lecturer (Gast-Dozent) - Projectmanagement (Call Centre Management)

  • Apr 2005 - Aug 2013


Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Senior Director Sales / Principal Sales

  • Jan 2012 - Jul 2012

  Responsible for a SME sales force team (inside sales (Germany) and field sales - Düsseldorf), selling voucher campaigns to btb lifestyle companies Responsible for a SME sales force team (inside sales (Germany) and field sales - Düsseldorf), selling voucher campaigns to btb lifestyle companies



telegate Media AG

• Technology, Information and Internet
• 1 - 100 Employee

• Branch Manager

  • Apr 2008 - Dec 2011

  Responsible (full P&L) for the SME sales force West, after sales teams Germany , telemarkting team for field sales appointments, the training department and the local HR team. Selling online advertising (11880.com and klicktel.de) and Google Adwords Responsible (full P&L) for the SME sales force West, after sales teams Germany , telemarkting team for field sales appointments, the training department and the local HR team. Selling online advertising (11880.com and klicktel.de) and Google Adwords



Call Center in Essen e.V.

• Chairman

  • May 2009 - May 2011

  Chairman of the Board - call centre Essen association (call centre lobby) Chairman of the Board - call centre Essen association (call centre lobby)



Telegate AG

• Technology, Information and Internet
• 1 - 100 Employee

• Head of TeleSales

  • 2007 - 2008

  Budget responsibility for the sales channel telesales in btb business (Small Medium Enterprises), with 5 sites in Germany, selling 11880 online advertising

• Head of Call Centre Services

  • 2004 - 2007

  Responsible for structure of the business unit "call centre services" - BPO service provider for the external market (strategy, marketing, sales and support of the Key Accounts)



buw customer services

• Head of New Business/ Call Centre Manager / Interimsmanager

  • 1999 - 2004

  Projects inter alia: Vodafone, Tiscali, RWE, LVM Call centre service provider - Job: Project management (design, integration and management of call centre projects, including inbound customer care (Finance, Technical Suppport incl 2nd Level) Outbound (Sales and Support (btc / btb)), Back Office, letter shop, CRM Advice to undertakings our customers on their customer care strategies Inter alia interim manager "Director Customer Care" in the online industry (international ISP) Show less



emBusiness

• United Kingdom
• IT Services and IT Consulting

• Executive Vice President

  • 1999 - 2001

  Start-up: Development and Sales of SMS Entertainment/Advertising solutions, inter alia for movies like the grinch and other mobile entertainment solutions Start-up: Development and Sales of SMS Entertainment/Advertising solutions, inter alia for movies like the grinch and other mobile entertainment solutions



Callas clever communications (a part of Bertelsmann)

• Dep. Head of Customer Care

  • 1998 - 1999

  Telco-Start up - btc: Construction of customer service including billing system, training concept, all customer processes, support and guidance ext. Call Center servcie providers, construction and design of a Knowledge Management System Telco-Start up - btc: Construction of customer service including billing system, training concept, all customer processes, support and guidance ext. Call Center servcie providers, construction and design of a Knowledge Management System



arvato Customer Services

• Dep. Call Centre Manager

  • 1995 - 1998

  Responsible for the presales call centre services teams of Microsoft direct. Responsible for the presales call centre services teams of Microsoft direct.



Bertelsmann

• Germany
• Marketing Services
• 1 - 100 Employee

• various Departments

  • 1991 - 1995

  - Headquarter (public relations) - Bertelsmann Book Club (customer care and book shop) - BMG (phonogram extradition) - Bertelsmann Fachzeitschriften (advertising - sales and sales support) - Headquarter (public relations) - Bertelsmann Book Club (customer care and book shop) - BMG (phonogram extradition) - Bertelsmann Fachzeitschriften (advertising - sales and sales support)